504 Gateway Timeout Error in NGINX

Support - Assistance technique
1

Hi community,

We are frequently experiencing NGINX server “504 Gateway Timeout” error when accessing the DHIS2 instance. We are looking for troubleshooting techniques and how we can solve the problem quickly and easily.

Thanks

2

Hi @fernandoshake

Would you please share the entire Catalina.out log (without sensitive/authentication) information?

Thank you!

3

Hi @Gassim,

Below is a part of the catalina.out log. Sorry, I had difficulty printing the entire log. Any hints on how to do it?

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image1581×826 264 KB

Thanks

4

Hi @fernandoshake

It seems that there’s an issue connecting to your PostgreSQL database. If you select all the text in the log, copy it to a text document and then remove ‘passwords/usernames/ip-addresses…etc’ you then can share it here and I’ll see if there’s more info.

I recommend reviewing the database configuration in your instance as well as making sure there’s no conflict in the software versions.