UNABLE TO DOWNLOAD DATA FROM TRACKER CAPTURE STAGE

Support - Assistance technique
1

Hi All,

I am trying to download raw data from Tracker Capture where i have 3 stages and whenever i select the stage and try to download using CSV,i get blank CSV file without actual data entered.

Attached herewith the sample of the processes that i took.

How do i extract data from the stages? Urgent please

image

image

2

Any help on this one? No one has come forth to assist.

Thanks

Stanley

···

On Jun 15, 2017 4:17 PM, “Stanley Kalyati” skalyati@gmail.com wrote:

Hi All,

I am trying to download raw data from Tracker Capture where i have 3 stages and whenever i select the stage and try to download using CSV,i get blank CSV file without actual data entered.

Attached herewith the sample of the processes that i took.

How do i extract data from the stages? Urgent please

3

Hi there Stanley,

Sorry for the delayed response.

I was not able to reproduce the problem on the play dev instance. Which version are you on? Did you try and reproduce the problem in play?

Best regards,

Markus

···

On Jun 15, 2017 4:17 PM, “Stanley Kalyati” skalyati@gmail.com wrote:

Hi All,

I am trying to download raw data from Tracker Capture where i have 3 stages and whenever i select the stage and try to download using CSV,i get blank CSV file without actual data entered.

Attached herewith the sample of the processes that i took.

How do i extract data from the stages? Urgent please

4

Thanks Markus for returning my mail.I am.using version 2.26 and my program has 4 stages.

I have not reproduced the problem on play

Thanks

Stanley

···

On Jun 20, 2017 8:35 AM, “Markus Bekken” markus@dhis2.org wrote:

Hi there Stanley,
Sorry for the delayed response.

I was not able to reproduce the problem on the play dev instance. Which version are you on? Did you try and reproduce the problem in play?

Best regards,

Markus

  1. jun. 2017 kl. 06.51 skrev Stanley Kalyati skalyati@gmail.com:

Any help on this one? No one has come forth to assist.

Thanks

Stanley

Mailing list: https://launchpad.net/~dhis2-devs
Post to : dhis2-devs@lists.launchpad.net
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On Jun 15, 2017 4:17 PM, “Stanley Kalyati” skalyati@gmail.com wrote:

Hi All,

I am trying to download raw data from Tracker Capture where i have 3 stages and whenever i select the stage and try to download using CSV,i get blank CSV file without actual data entered.

Attached herewith the sample of the processes that i took.

How do i extract data from the stages? Urgent please

5

Stanley,

Just to understand, what browser are you using ??

My friends also had the same issues with download blank excel file while another person is able to load the full data.

Regards

···

On Tue, Jun 20, 2017 at 8:40 AM, Stanley Kalyati skalyati@gmail.com wrote:

Thanks Markus for returning my mail.I am.using version 2.26 and my program has 4 stages.

I have not reproduced the problem on play

Thanks

Stanley

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

–

On Jun 20, 2017 8:35 AM, “Markus Bekken” markus@dhis2.org wrote:

Hi there Stanley,
Sorry for the delayed response.

I was not able to reproduce the problem on the play dev instance. Which version are you on? Did you try and reproduce the problem in play?

Best regards,

Markus

  1. jun. 2017 kl. 06.51 skrev Stanley Kalyati skalyati@gmail.com:

Any help on this one? No one has come forth to assist.

Thanks

Stanley

Mailing list: https://launchpad.net/~dhis2-devs
Post to : dhis2-devs@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-devs
More help : https://help.launchpad.net/ListHelp

On Jun 15, 2017 4:17 PM, “Stanley Kalyati” skalyati@gmail.com wrote:

Hi All,

I am trying to download raw data from Tracker Capture where i have 3 stages and whenever i select the stage and try to download using CSV,i get blank CSV file without actual data entered.

Attached herewith the sample of the processes that i took.

How do i extract data from the stages? Urgent please

You can do anything, but not everything.

6

Hi Ocaya,

I am using google chrome as my browser.

When i download the stage this is what i get.

Regards and thank you

Stanley

image

···

On Tue, Jun 20, 2017 at 3:54 PM, Ocaya Stephen stephocay@gmail.com wrote:

Stanley,

Just to understand, what browser are you using ??

My friends also had the same issues with download blank excel file while another person is able to load the full data.

Regards

On Tue, Jun 20, 2017 at 8:40 AM, Stanley Kalyati skalyati@gmail.com wrote:

Thanks Markus for returning my mail.I am.using version 2.26 and my program has 4 stages.

I have not reproduced the problem on play

Thanks

Stanley

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

You can do anything, but not everything.

–

On Jun 20, 2017 8:35 AM, “Markus Bekken” markus@dhis2.org wrote:

Hi there Stanley,
Sorry for the delayed response.

I was not able to reproduce the problem on the play dev instance. Which version are you on? Did you try and reproduce the problem in play?

Best regards,

Markus

  1. jun. 2017 kl. 06.51 skrev Stanley Kalyati skalyati@gmail.com:

Any help on this one? No one has come forth to assist.

Thanks

Stanley

Mailing list: https://launchpad.net/~dhis2-devs
Post to : dhis2-devs@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-devs
More help : https://help.launchpad.net/ListHelp

On Jun 15, 2017 4:17 PM, “Stanley Kalyati” skalyati@gmail.com wrote:

Hi All,

I am trying to download raw data from Tracker Capture where i have 3 stages and whenever i select the stage and try to download using CSV,i get blank CSV file without actual data entered.

Attached herewith the sample of the processes that i took.

How do i extract data from the stages? Urgent please

7

Hey again Stanley,

what is the specific error in the downloaded data from your screenshot below? Unless told otherwise I would say that the data in your screenshot looks correct :slight_smile:

Markus

···

On Tue, Jun 20, 2017 at 3:54 PM, Ocaya Stephen stephocay@gmail.com wrote:

Stanley,

Just to understand, what browser are you using ??

My friends also had the same issues with download blank excel file while another person is able to load the full data.

Regards

On Tue, Jun 20, 2017 at 8:40 AM, Stanley Kalyati skalyati@gmail.com wrote:

Thanks Markus for returning my mail.I am.using version 2.26 and my program has 4 stages.

I have not reproduced the problem on play

Thanks

Stanley

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

You can do anything, but not everything.

–

On Jun 20, 2017 8:35 AM, “Markus Bekken” markus@dhis2.org wrote:

Hi there Stanley,
Sorry for the delayed response.

I was not able to reproduce the problem on the play dev instance. Which version are you on? Did you try and reproduce the problem in play?

Best regards,

Markus

  1. jun. 2017 kl. 06.51 skrev Stanley Kalyati skalyati@gmail.com:

Any help on this one? No one has come forth to assist.

Thanks

Stanley

Mailing list: https://launchpad.net/~dhis2-devs
Post to : dhis2-devs@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-devs
More help : https://help.launchpad.net/ListHelp

On Jun 15, 2017 4:17 PM, “Stanley Kalyati” skalyati@gmail.com wrote:

Hi All,

I am trying to download raw data from Tracker Capture where i have 3 stages and whenever i select the stage and try to download using CSV,i get blank CSV file without actual data entered.

Attached herewith the sample of the processes that i took.

How do i extract data from the stages? Urgent please