Tracker Capture

[Tebow]

Good day.

This is Tebow, I have basic aptitude on the App, with more enthusiasm to learn more. I had just started (about a month ago) using Tracker for HIV program in my organisation.

I’m, already experiencing problems with; (i) Firstly, some of the clients on tracker capture cannot sync, they were deleted and re-entered, same problem occurred what could be the problem, (ii) Secondly, some end users had upgraded to the version 1.3.0 and there seem to be a bug; they cannot enter new clients using mobile gadgets.

Help, how can I solve these problems.?

Thank you.

[Emma_Kassy]

@Tebow
In regard to sync, can you make sure you did not check “Skip Synchronisation”
See image attached.

About the tracker app, for the time being you may have to revert to a previously working version or download the latest version.

Let us know if this worked.
Cheers,
Emma