# Tracker Capture feature has not appear program **URL:** \ **Category:** Support - Assistance technique\ **Tags:** tracker\ **Created:** [10 December 2018 09:38 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432 "2018-12-10T09:38:58Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![LCaynar](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/l/47e85d/32.png) [@LCaynar](https://community.dhis2.org/u/LCaynar)\ **Post date:** [10 December 2018 09:38 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/1 "2018-12-10T09:38:58Z")
Dear Sir/Madame, I am new DHIS2. I am not able to create data entry form through Tracker Capture. My work flow (DHIS2.25): 1. create data element ![image 2. create Tracked 3. create Tracke entity Based on work flow above: Why doesn’t Tracker Capture list the program ? Thanks for technical support Best Regards, Aynar ---
**Author:** ![jomutsani](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/jomutsani/32/44505_2.png) [@jomutsani](https://community.dhis2.org/u/jomutsani)\ **Post date:** [10 December 2018 12:00 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/2 "2018-12-10T12:00:42Z")
Hi @LCaynar, Our [@dhis2-platform](https://community.dhis2.org/groups/dhis2-platform) team will have a look and be able to advise on the above details that you have shared. Best, James. ---
**Author:** ![LCaynar](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/l/47e85d/32.png) [@LCaynar](https://community.dhis2.org/u/LCaynar)\ **Post date:** [10 December 2018 14:55 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/3 "2018-12-10T14:55:44Z")
Dear James, Please help to advice this issue. Regards, Aynar ---
**Author:** ![jomutsani](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/jomutsani/32/44505_2.png) [@jomutsani](https://community.dhis2.org/u/jomutsani)\ **Post date:** [11 December 2018 07:58 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/4 "2018-12-11T07:58:19Z")
Hi @Scott / @Markus - Able to help @LCaynar Best, James. ---
**Author:** ![Markus](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/m/b782af/32.png) [@Markus](https://community.dhis2.org/u/Markus)\ **Post date:** [11 December 2018 09:12 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/5 "2018-12-11T09:12:45Z")
Hey there @LCaynar! Making changes to user authorities and program metadata, you would have to log out and in with the user in question. Also, you should open the cache cleaner app and clean the cache so that you are looking at the latest version of all your program configurations when you log in. From the opening remark I understood that you where on DHIS2 version 2.25 - but I assume from the screenshots that you are using DHIS2 version 2.29 or later. Please check which version of DHIS2 you are suing by clicking the “About DHIS2” option of the profile menu in the top right of the screen when logged in. If you are on 2.29 or later you need to share the program and program stages with the user groups that is going to have access, and your user needs to be member of the group that the program and program stage is shared with. You can read about data sharing levels here: [Home - DHIS2 Documentation](https://docs.dhis2.org/2.31/en/user/html/data-sharing-and-access-control.html#) ---
**Author:** ![LCaynar](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/l/47e85d/32.png) [@LCaynar](https://community.dhis2.org/u/LCaynar)\ **Post date:** [11 December 2018 10:02 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/6 "2018-12-11T10:02:50Z")
Dear @Markus, Absolutely, yes. First of all, I used DHIS2 version 2.30. However, Tracker Capture feature has not been listed the programme. Second, I started to explore with version 2.25; The work flow is quite similar screenshot . Thereafter with work flow with version 2.25, To have faced the same issue. later on, I done clear cache on Clear cache feature and as well on browser (Chrome). Finally, to have faced this issue. Any advice for resolving this issues. Best Regards, Aynar ---
**Author:** ![Markus](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/m/b782af/32.png) [@Markus](https://community.dhis2.org/u/Markus)\ **Post date:** [11 December 2018 10:18 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/7 "2018-12-11T10:18:05Z")
Thanks @LCaynar! Verison 2.30 is more feature rich and will be better supported going forward. Is there any way you could reconcider using 2.30? I did not catch the entire reason for why you chose to go for 2.25. To solve the problem we would need to choose a version to work with first. Based on your reply we can troubleshoot the version you choose. The problems are not likely to be the same. In 2.30 you would have had to make a user group for your program and share the program with that group. Markus ---
**Author:** ![LCaynar](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/l/47e85d/32.png) [@LCaynar](https://community.dhis2.org/u/LCaynar)\ **Post date:** [11 December 2018 10:50 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/8 "2018-12-11T10:50:44Z")
JDear @Markus, Well, forget version 2.25. Usage of version 2.30. according to your explanation. my work flow stated below 1. create data element 2. create entity attribute Please help and advice. Best Regards, Aynar ---
**Author:** ![Markus](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/m/b782af/32.png) [@Markus](https://community.dhis2.org/u/Markus)\ **Post date:** [11 December 2018 11:01 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/9 "2018-12-11T11:01:24Z")
Thank you for the detailed explanation. Can you [clear the browsers cached files](https://support.google.com/accounts/answer/9098093?co=GENIE.Platform=Desktop&hl=en&visit_id=636801227929438923-2933621851&rd=1) and also use the cache cleaner app to empty local storage, and then perform the two failing steps again? ---
**Author:** ![LCaynar](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/l/47e85d/32.png) [@LCaynar](https://community.dhis2.org/u/LCaynar)\ **Post date:** [11 December 2018 16:01 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/10 "2018-12-11T16:01:11Z")
Dear @Markus, I have follow your instruction. However, the tacker capture app still not list the program. ![%20chear%20cache%20of%20browser](https://dhis2.b-cdn.net/uploads/default/original/3X/c/b/cb61a3ac53621a4a8eb3115a9cec54de15d62178.jpeg) ![%20chear%20cache%20of%20browser1](https://dhis2.b-cdn.net/uploads/default/original/3X/e/a/ea9c9b8b77c4cfca54557e0422c0e790283e4dba.jpeg) ![%20cache%20cleaner%20app|690x152](upload://3ggI259CllYJJn6c3A7A5mfzP2B Best Regards, Aynar ---
**Author:** ![LCaynar](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/l/47e85d/32.png) [@LCaynar](https://community.dhis2.org/u/LCaynar)\ **Post date:** [13 December 2018 08:32 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/11 "2018-12-13T08:32:53Z")
Dear @Markus , Relevant to this issues (Tracker Capture), do you have any advice to resolve it? Best Regards, Aynar ---
**Author:** ![Markus](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/m/b782af/32.png) [@Markus](https://community.dhis2.org/u/Markus)\ **Post date:** [13 December 2018 10:11 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/12 "2018-12-13T10:11:25Z")
Dear @LCaynar, Thank you for the detailed explanation. We have a theory on what can be the problem, and in that case a fix is close. Do you run the server on Windows? Can you open the developer console and screenshot any errors you see there? Markus ---
**Author:** ![LCaynar](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/l/47e85d/32.png) [@LCaynar](https://community.dhis2.org/u/LCaynar)\ **Post date:** [13 December 2018 10:18 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/13 "2018-12-13T10:18:00Z")
Dear @Markus, Thanks for your response. My PC’s OS is Windows 10 Pro; web service is Apache Tomcat 9.0.12. I have attached a console ![%20Console%20error](https://dhis2.b-cdn.net/uploads/default/original/3X/d/7/d70e1bbdec0be430b374b95a9cea0b2720ff0742.jpeg) Regards, Aynar ---
**Author:** ![Markus](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/m/b782af/32.png) [@Markus](https://community.dhis2.org/u/Markus)\ **Post date:** [13 December 2018 10:56 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/14 "2018-12-13T10:56:26Z")
Hi there, this is a problem due to newer Tomcat deeming some characters invalid in requests. The solution at the moment is to configure tomcat to allow brackets in URL. We are fixing the underlying problem in 2.32. The server config solution is mentioned in this thread: > [@2.29 bug in trcaker capture](https://community.dhis2.org/t/2-29-bug-in-trcaker-capture/34093): > > Dear All, We have converted 2.29 version and Build revision -770b758. When i am going to tracker Capture that time it is showing meta data loading problem. Here i have given the error from Inspect "GET [http://centraserver:8080/dhis29/api/28/me.json?fields=id,displayName,userCredentials[username,userRoles[id,programs,authorities]],organisationUnits[id,displayName,level,path,children[id,displayName,level,children[id]]],dataViewOrganisationUnits[id,displayName,level,path,children[id,displayName,…](http://centraserver:8080/dhis29/api/28/me.json?fields=id,displayName,userCredentials%5Busername,userRoles%5Bid,programs,authorities%5D%5D,organisationUnits%5Bid,displayName,level,path,children%5Bid,displayName,level,children%5Bid%5D%5D%5D,dataViewOrganisationUnits%5Bid,displayName,level,path,children%5Bid,displayName,level,children%5Bid%5D%5D%5D,teiSearchOrganisationUnits%5Bid,displayName,level,path,children%5Bid,displayName,level,children%5Bid%5D%5D%5D&_=1542432207664) ---
**Author:** ![Markus](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/m/b782af/32.png) [@Markus](https://community.dhis2.org/u/Markus)\ **Post date:** [13 December 2018 12:02 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/15 "2018-12-13T12:02:04Z")
Dear @LCaynar There is also a secondary problem that you might face since you run the web server on Windows. We are in the process of fixing that right now, so be warned if after the config update you see a different error in the console and in the logs. ---
**Author:** ![LCaynar](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/l/47e85d/32.png) [@LCaynar](https://community.dhis2.org/u/LCaynar)\ **Post date:** [13 December 2018 12:42 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/16 "2018-12-13T12:42:45Z")
Dear @Markus, Therefore I need to wait the version2.32? ---
**Author:** ![Markus](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/m/b782af/32.png) [@Markus](https://community.dhis2.org/u/Markus)\ **Post date:** [13 December 2018 12:45 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/17 "2018-12-13T12:45:02Z")
Dear @LCaynar No, staying on 2.30 - you first have to update the config according to the linked thread above. Then, we suspect you will see another issue, and we are working on fixing and backporting to 2.30 - either today or tomorrow that will be resolved. ---
**Author:** ![LCaynar](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/l/47e85d/32.png) [@LCaynar](https://community.dhis2.org/u/LCaynar)\ **Post date:** [13 December 2018 13:31 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/18 "2018-12-13T13:31:29Z")
Dear @Markus, I am pleased to let you know that I am new DHIS2 (not IT expert); therefore, I am not able to solve it through this thread. Could you help to guide me on how to solve this? Then I will follow your work flow. ---
**Author:** ![Markus](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/m/b782af/32.png) [@Markus](https://community.dhis2.org/u/Markus)\ **Post date:** [13 December 2018 13:46 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/19 "2018-12-13T13:46:48Z")
Dear @LCaynar, thank you for letting me know. To be able to resolve the first problem, you will have to make a configuration change to tomcat. The necessary changes is described in this thread on stack exchange: > I hope the thread helps you, but dont hesitate to ask any followup questions. ---
**Author:** ![LCaynar](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/l/47e85d/32.png) [@LCaynar](https://community.dhis2.org/u/LCaynar)\ **Post date:** [13 December 2018 14:15 UTC](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432/20 "2018-12-13T14:15:19Z")
Dear @Markus, Thanks for your prompt help. According to your work flow to resolve this issue. You are right, I have faced another two issues stated below: 1. Tracker Capture shows the data entry form with error (console error) 2. After filled in data and clicked save and continue button; to meet another error Any advice to resolve these? [Next page](https://community.dhis2.org/t/tracker-capture-feature-has-not-appear-program/34432.md?page=2)