Tracker capture doesn't load metadata

Hi

When starting Tracker capture (web), it is hanging with the message Metadata loading.

When opening Event capture, it works OK. When subsequently opening Tracker capture, it works also.

Version 2.24, build 23587, build date 2016-08-31 05:42

Any explanation?

Jens Kaasbøll
UiO

Might take time to load organization units.

I have found same as well.

···

On Mon, Sep 19, 2016 at 1:41 PM, Jens Johan Kaasbøll jensj@ifi.uio.no wrote:

Hi

When starting Tracker capture (web), it is hanging with the message Metadata loading.

When opening Event capture, it works OK. When subsequently opening Tracker capture, it works also.

Version 2.24, build 23587, build date 2016-08-31 05:42

Any explanation?

Jens Kaasbøll

UiO


Mailing list: https://launchpad.net/~dhis2-users

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Nayeem Al Mifthah
Consultant for HSS, Health MIS, M&E
Email: n.mifthah@gmail.com
Cell:+8801914030574

Skype: nayeem.a.m

Hi Jens,

Any message in your browser console?

Knut

···

On 19 Sep 2016 9:41 a.m., “Jens Johan Kaasbøll” jensj@ifi.uio.no wrote:

Hi

When starting Tracker capture (web), it is hanging with the message Metadata loading.

When opening Event capture, it works OK. When subsequently opening Tracker capture, it works also.

Version 2.24, build 23587, build date 2016-08-31 05:42

Any explanation?

Jens Kaasbøll

UiO


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

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Failed to load resource: the server responded with a status of 404 (Not Found)

Jens K

···

On 19.09.2016 09:53, Knut Staring wrote:

Hi Jens,

    Any message in your browser console?

Knut

      On 19 Sep 2016 9:41 a.m., "Jens Johan Kaasbøll" <jensj@ifi.uio.no          > wrote:

Hi

        When starting Tracker capture (web), it is hanging with the message Metadata loading.



        When opening Event capture, it works OK. When subsequently opening Tracker capture, it works also.



        Version 2.24, build 23587, build date 2016-08-31 05:42



        Any explanation?



        Jens Kaasbøll

        UiO



        _______________________________________________

        Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

        Post to     : dhis2-users@lists.launchpad.net

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        More help   : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp)

Hi Jens,

The issue with message Metadata loading hanging is related to cache. A solution we suggest is to clear your browser cache and reload the tracker app.

Status 404 should not be a problem… but can you share us more on that log. For example which resource?

···

On Mon, Sep 19, 2016 at 9:59 AM, Jens Johan Kaasbøll jensj@ifi.uio.no wrote:

  Failed to load resource: the server responded with a status of 404 (Not Found)

Jens K

  On 19.09.2016 09:53, Knut Staring wrote:

Hi Jens,

    Any message in your browser console?

Knut


Mailing list: https://launchpad.net/~dhis2-users

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Abyot A. Gizaw.

Senior Engineer, DHIS2

University of Oslo

http://www.dhis2.org

      On 19 Sep 2016 9:41 a.m., "Jens Johan Kaasbøll" <jensj@ifi.uio.no          > wrote:

Hi

        When starting Tracker capture (web), it is hanging with the message Metadata loading.



        When opening Event capture, it works OK. When subsequently opening Tracker capture, it works also.



        Version 2.24, build 23587, build date 2016-08-31 05:42



        Any explanation?



        Jens Kaasbøll

        UiO



        _______________________________________________

        Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

        Post to     : dhis2-users@lists.launchpad.net

        Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

        More help   : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp)

This is what Console contains:

  Failed to load resource: the server responded with a status of 404 (Not Found)

  dhis2.angular.directives.js:24 Finished loading orgunit tree

  tracker-capture.js:128 Loading required meta-data

  tracker-capture.js:178 Uncaught TypeError: Cannot read property 'store' of undefined

I cleared cache and logged out and in again. Jens K
···

On 19.09.2016 10:02, Abyot Asalefew Gizaw wrote:

Hi Jens,

      The issue with message Metadata loading hanging is related to cache. A solution we suggest is to clear your browser cache and reload the tracker app.
      Status 404 should not be a problem... but can you share us more on that log. For example which resource?

                      Abyot A. Gizaw.
                      Senior Engineer, DHIS2
                      University of Oslo

http://www.dhis2.org

        On Mon, Sep 19, 2016 at 9:59 AM, Jens Johan Kaasbøll <jensj@ifi.uio.no> wrote:
              Failed to load resource: the server responded with a status of 404 (Not Found)

Jens K

On 19.09.2016 09:53, Knut Staring wrote:

Hi Jens,

                Any message in your browser console?

Knut

                      On 19 Sep 2016 9:41 a.m., "Jens Johan Kaasbøll" <jensj@ifi.uio.no                          > wrote:

Hi

                        When starting Tracker capture (web), it is hanging with the message Metadata loading.



                        When opening Event capture, it works OK. When subsequently opening Tracker capture, it works also.



                        Version 2.24, build 23587, build date 2016-08-31 05:42



                        Any explanation?



                        Jens Kaasbøll

                        UiO



                        _______________________________________________

                        Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

                        Post to     : dhis2-users@lists.launchpad.net

                        Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

                        More help   : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp)
          _______________________________________________

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          Post to     : dhis2-users@lists.launchpad.net

          Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

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This is a problem “tracker-capture.js:178 Uncaught TypeError: Cannot read property ‘store’ of undefined”

Is it still the same problem after clearing you cache?

···

On Mon, Sep 19, 2016 at 10:04 AM, Jens Johan Kaasbøll jensj@ifi.uio.no wrote:

This is what Console contains:

  Failed to load resource: the server responded with a status of 404 (Not Found)

  dhis2.angular.directives.js:24 Finished loading orgunit tree

  tracker-capture.js:128 Loading required meta-data

  tracker-capture.js:178 Uncaught TypeError: Cannot read property 'store' of undefined
  On 19.09.2016 10:02, Abyot Asalefew Gizaw wrote:

Hi Jens,

      The issue with message Metadata loading hanging is related to cache. A solution we suggest is to clear your browser cache and reload the tracker app.

I cleared cache and logged out and in again.

Jens K
      Status 404 should not be a problem... but can you share us more on that log. For example which resource?

Abyot A. Gizaw.

Senior Engineer, DHIS2

University of Oslo

http://www.dhis2.org

                      Abyot A. Gizaw.

                      Senior Engineer, DHIS2

                      University of Oslo

http://www.dhis2.org

        On Mon, Sep 19, 2016 at 9:59 AM, Jens Johan Kaasbøll <jensj@ifi.uio.no> wrote:
              Failed to load resource: the server responded with a status of 404 (Not Found)

Jens K

On 19.09.2016 09:53, Knut Staring wrote:

Hi Jens,

                Any message in your browser console?

Knut

          _______________________________________________

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          Post to     : dhis2-users@lists.launchpad.net

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                      On 19 Sep 2016 9:41 a.m., "Jens Johan Kaasbøll" <jensj@ifi.uio.no                          > wrote:

Hi

                        When starting Tracker capture (web), it is hanging with the message Metadata loading.



                        When opening Event capture, it works OK. When subsequently opening Tracker capture, it works also.



                        Version 2.24, build 23587, build date 2016-08-31 05:42



                        Any explanation?



                        Jens Kaasbøll

                        UiO



                        _______________________________________________

                        Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

                        Post to     : dhis2-users@lists.launchpad.net

                        Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

                        More help   : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp)

Yes, no change.

Jens K

···

On 19.09.2016 10:05, Abyot Asalefew Gizaw wrote:

This is a problem " tracker-capture.js:178 Uncaught TypeError: Cannot read property ‘store’ of undefined"

        Is it still the same problem after clearing you cache?

Abyot A. Gizaw.

                    Senior Engineer, DHIS2
                    University of Oslo

http://www.dhis2.org

      On Mon, Sep 19, 2016 at 10:04 AM, Jens Johan Kaasbøll <jensj@ifi.uio.no>
      wrote:

This is what Console contains:

              Failed to load resource: the server responded with a status of 404 (Not Found)

             dhis2.angular.directives.js:24 Finished loading orgunit tree

            tracker-capture.js:128 Loading required meta-data

            tracker-capture.js:178 Uncaught TypeError: Cannot read property 'store' of undefined

On 19.09.2016 10:02, Abyot Asalefew Gizaw wrote:

Hi Jens,

                  The issue with message Metadata loading hanging is related to cache. A solution we suggest is to clear your browser cache and reload the tracker app.

I cleared cache and logged out and in again.

          Jens K
                    Status 404 should not be a problem... but can you share us more on that log. For example which resource?

                                    Abyot A. Gizaw.
                                    Senior Engineer, DHIS2
                                    University of Oslo

http://www.dhis2.org

                      On Mon, Sep 19, 2016 at 9:59 AM, Jens Johan Kaasbøll <jensj@ifi.uio.no>
                      wrote:
                            Failed to load resource: the server responded with a status of 404 (Not Found)

Jens K

                            On 19.09.2016 09:53, Knut Staring wrote:

Hi Jens,

                              Any message in your browser console?

Knut

                                    On 19 Sep 2016 9:41 a.m., "Jens Johan Kaasbøll" <jensj@ifi.uio.no                                        > wrote:

Hi

                                      When starting Tracker capture (web), it is hanging with the message Metadata loading.



                                      When opening Event capture, it works OK. When subsequently opening Tracker capture, it works also.



                                      Version 2.24, build 23587, build date 2016-08-31 05:42



                                      Any explanation?



                                      Jens Kaasbøll

                                      UiO



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                                      More help   : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp)
                        _______________________________________________

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                        Post to     : dhis2-users@lists.launchpad.net

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Is your server accessible?

How did you cleared you cache?

If in Chrome, use ctrl + h -> Clear browsing data and try one more time :frowning:

···

On Mon, Sep 19, 2016 at 10:07 AM, Jens Johan Kaasbøll jensj@ifi.uio.no wrote:

Yes, no change.

Jens K

  On 19.09.2016 10:05, Abyot Asalefew Gizaw wrote:

This is a problem " tracker-capture.js:178 Uncaught TypeError: Cannot read property ‘store’ of undefined"

        Is it still the same problem after clearing you cache?

Abyot A. Gizaw.

Senior Engineer, DHIS2

University of Oslo

http://www.dhis2.org

Abyot A. Gizaw.

                    Senior Engineer, DHIS2

                    University of Oslo

http://www.dhis2.org

      On Mon, Sep 19, 2016 at 10:04 AM, Jens Johan Kaasbøll <jensj@ifi.uio.no>
      wrote:

This is what Console contains:

              Failed to load resource: the server responded with a status of 404 (Not Found)

             dhis2.angular.directives.js:24 Finished loading orgunit tree

            tracker-capture.js:128 Loading required meta-data

            tracker-capture.js:178 Uncaught TypeError: Cannot read property 'store' of undefined

On 19.09.2016 10:02, Abyot Asalefew Gizaw wrote:

Hi Jens,

                  The issue with message Metadata loading hanging is related to cache. A solution we suggest is to clear your browser cache and reload the tracker app.

I cleared cache and logged out and in again.

          Jens K
                    Status 404 should not be a problem... but can you share us more on that log. For example which resource?

                                    Abyot A. Gizaw.

                                    Senior Engineer, DHIS2

                                    University of Oslo

http://www.dhis2.org

                      On Mon, Sep 19, 2016 at 9:59 AM, Jens Johan Kaasbøll <jensj@ifi.uio.no>
                      wrote:
                            Failed to load resource: the server responded with a status of 404 (Not Found)

Jens K

                            On 19.09.2016 09:53, Knut Staring wrote:

Hi Jens,

                              Any message in your browser console?

Knut

                        _______________________________________________

                        Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

                        Post to     : dhis2-users@lists.launchpad.net

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                        More help   : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp)
                                    On 19 Sep 2016 9:41 a.m., "Jens Johan Kaasbøll" <jensj@ifi.uio.no                                        > wrote:

Hi

                                      When starting Tracker capture (web), it is hanging with the message Metadata loading.



                                      When opening Event capture, it works OK. When subsequently opening Tracker capture, it works also.



                                      Version 2.24, build 23587, build date 2016-08-31 05:42



                                      Any explanation?



                                      Jens Kaasbøll

                                      UiO



                                      _______________________________________________

                                      Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

                                      Post to     : dhis2-users@lists.launchpad.net

                                      Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

                                      More help   : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp)

Thank you Abyot. It worked for me when I cleared the cache from the browser.

···

On Mon, Sep 19, 2016 at 11:02 AM, Abyot Asalefew Gizaw abyot@dhis2.org wrote:

Hi Jens,

The issue with message Metadata loading hanging is related to cache. A solution we suggest is to clear your browser cache and reload the tracker app.

Status 404 should not be a problem… but can you share us more on that log. For example which resource?


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

Abyot A. Gizaw.

Senior Engineer, DHIS2

University of Oslo

http://www.dhis2.org

On Mon, Sep 19, 2016 at 9:59 AM, Jens Johan Kaasbøll jensj@ifi.uio.no wrote:

  Failed to load resource: the server responded with a status of 404 (Not Found)

Jens K

  On 19.09.2016 09:53, Knut Staring wrote:

Hi Jens,

    Any message in your browser console?

Knut


Mailing list: https://launchpad.net/~dhis2-users

Post to : dhis2-users@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-users

More help : https://help.launchpad.net/ListHelp

      On 19 Sep 2016 9:41 a.m., "Jens Johan Kaasbøll" <jensj@ifi.uio.no          > wrote:

Hi

        When starting Tracker capture (web), it is hanging with the message Metadata loading.



        When opening Event capture, it works OK. When subsequently opening Tracker capture, it works also.



        Version 2.24, build 23587, build date 2016-08-31 05:42



        Any explanation?



        Jens Kaasbøll

        UiO



        _______________________________________________

        Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

        Post to     : dhis2-users@lists.launchpad.net

        Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/%7Edhis2-users)

        More help   : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp)

Mr. Getenet Wegayhu

Addis Ababa, Ethiopia

Tel: +251 (0) 911 763559

E-mail: gwegayhu@gmail.com

I have faced issue of Tracker Capture. The message shows "Failed to load metadata ". Any help please. DHIS2.30

Hi All,
Due to security reasons some versions of Tomcat like 8.0 and 8.5 does not allow some characters like ‘[’ or ‘]’. The solution for this is just to allow these characters “relaxedQueryChars=”[,]"" in server.xml file in conf folder as below

<Connector port="8080" protocol="HTTP/1.1"
           connectionTimeout="20000"
           redirectPort="8443" relaxedQueryChars="[,]"/>