The item type not supported: undefined

Hi all,

We are experiencing an error message on one dashboard favourite item displaying as “The item type not supported: undefined”.

The DHIS version: 2.30
Build revision:
21e635b
Build date: 2019-08-14 06:25

This is a local war but no changes to Analytics apps or Dashboards in this war customisation.

Please see the screenshot attached.


Many thanks
Elmarie

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Hello! We experienced the same issue and our support team told us that it was due to a bug (as yet unresolved) - see: https://jira.dhis2.org/browse/DHIS2-6556

Hope that helps,

Maria

1 Like

Thank you for the response.

Elmarie

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Hi @Guerra-Arias_Maria and @Elmarie_Claasen we’re looking into it. Thanks for flagging it with us here.

2 Likes

Hi @Elmarie_Claasen, @Scott, @Guerra-Arias_Maria,

Item type not supported or undefined is a message displayed on the dashboard when references of an item are removed from the user account. It happens in other areas of the system as well, for example, with program stages.

We have attempted to demystify this on our solutions page here. I hope you find this article useful.

Isaiah

1 Like

Hi @INyabuto,

This is very helpful! Thanks! I’m posting a screenshot just for anyone else who reads this post in the future.

2 Likes