Still can see TEIs after i have permanently deleted them

Support - Assistance technique
1

Hello,
I have a Question, am using DHIS 2 version 2.38.1.1 and i have entered some TEIs while i was trying and testing my program, i have deleted those TEIs by pressing the delete button shown below

TEIS deleted recorcds exist
TEIS deleted recorcds exist1088×609 59.7 KB

an i have permanently deleted them from the data administration app

data administration app
data administration app994×663 112 KB

the problem is : when I as the admin (superuser) for this program search for the TEI i find only the one still exists in the database

TEI exists
TEI exists1231×608 93.9 KB

However when one of the data entry persons at facility level search for the same TEI , he/she get the result of all the TEIs of that person that were deleted before in the method mentioned above

TEI exists2
TEI exists21306×624 95.9 KB

HOW to remove them in a way that is deleted for everyone?
thanks

1 Like
2

You are removed the the enrollment in program not deleted. So it remains on the system

1 Like
3

Hi @Haliz.t

To remove the person entierly, follow the steps in the picture:

image
image1414×659 48.4 KB

Number 3 is not a step - but when deleting the enrollment, you are only deleting the enrollment in the particular program, and not the person. If you follow step 1 and 2 you delete the person and the enrollment.

Make sure to run analytics as you showed in your message before creating a new TEI with the same name.

Caroline

3 Likes
4

Thank you so much @Caroline

1 Like