# Problem loading event capture in CHROME **URL:** \ **Category:** Support - Assistance technique\ **Created:** [2 September 2015 10:31 UTC](https://community.dhis2.org/t/problem-loading-event-capture-in-chrome/29973 "2015-09-02T10:31:37Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Hannan](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/hannan/32/27159_2.png) [@Hannan](https://community.dhis2.org/u/Hannan)\ **Post date:** [2 September 2015 10:31 UTC](https://community.dhis2.org/t/problem-loading-event-capture-in-chrome/29973/1 "2015-09-02T10:31:37Z")
Dear Experts We just upgrade our One server (the biggest one) to version 19 (Build 19273). When we select event capture and find that ‘Orgunit’ are loading OK, but ‘Loading Meta data…’ message are dis playing for ever. This happens in CHROME browser (I am using 45.0.2454.78 beta-m (64-bit)). But when I use Firefox (40.0.3) it is not taking almost immediately. In our filed CHROME browser are used and changing the browser is not a good option. So far I don’t find anything in tomcat log. What find in Chrome is ‘Uncaught TypeError: Cannot read property ‘objectStore’ of undefined’ in [http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js) . Can you please check and suggest me the solution? Regards Hannan HISP Bangladesh ---
**Author:** ![Knut\_Staring](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/knut_staring/32/32549_2.png) [@Knut\_Staring](https://community.dhis2.org/u/Knut_Staring)\ **Post date:** [2 September 2015 10:36 UTC](https://community.dhis2.org/t/problem-loading-event-capture-in-chrome/29973/2 "2015-09-02T10:36:39Z")
Hi Hannan, Is this problem pervasive across different laptops? Just to make sure it is not only one particular Chrome installation that has the issue. Knut > **···** > > On Wed, Sep 2, 2015 at 12:31 PM, Hannan Khan [hannank@gmail.com](mailto:hannank@gmail.com) wrote: > > > Dear Experts > > > We just upgrade our One server (the biggest one) to version 19 (Build 19273). > > > > > > When we select event capture and find that ‘Orgunit’ are loading OK, but ‘Loading Meta data…’ message are dis playing for ever. This happens in CHROME browser (I am using 45.0.2454.78 beta-m (64-bit)). But when I use Firefox (40.0.3) it is not taking almost immediately. In our filed CHROME browser are used and changing the browser is not a good option. So far I don’t find anything in tomcat log. > > > > > > What find in Chrome is > > > > > > ‘Uncaught TypeError: Cannot read property ‘objectStore’ of undefined’ in [http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js) . > > > > > > Can you please check and suggest me the solution? > > > > > > Regards > > > > > > Hannan > > > HISP Bangladesh > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > – > > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org) ---
**Author:** ![Abyot\_Gizaw](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/abyot_gizaw/32/40289_2.png) [@Abyot\_Gizaw](https://community.dhis2.org/u/Abyot_Gizaw)\ **Post date:** [2 September 2015 10:39 UTC](https://community.dhis2.org/t/problem-loading-event-capture-in-chrome/29973/3 "2015-09-02T10:39:15Z")
Hi Hannan, The objectStore error is related to browser caching. Clear your browser cache and try one more time. > **···** > > On Wed, Sep 2, 2015 at 12:36 PM, Knut Staring [knutst@gmail.com](mailto:knutst@gmail.com) wrote: > > > Hi Hannan, > > > Is this problem pervasive across different laptops? Just to make sure it is not only one particular Chrome installation that has the issue. > > > > > > Knut > > * * * > > Thank you, > > Abyot. > > On Wed, Sep 2, 2015 at 12:31 PM, Hannan Khan [hannank@gmail.com](mailto:hannank@gmail.com) wrote: > > > Dear Experts > > > We just upgrade our One server (the biggest one) to version 19 (Build 19273). > > > > > > When we select event capture and find that ‘Orgunit’ are loading OK, but ‘Loading Meta data…’ message are dis playing for ever. This happens in CHROME browser (I am using 45.0.2454.78 beta-m (64-bit)). But when I use Firefox (40.0.3) it is not taking almost immediately. In our filed CHROME browser are used and changing the browser is not a good option. So far I don’t find anything in tomcat log. > > > > > > What find in Chrome is > > > > > > ‘Uncaught TypeError: Cannot read property ‘objectStore’ of undefined’ in [http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js) . > > > > > > Can you please check and suggest me the solution? > > > > > > Regards > > > > > > Hannan > > > HISP Bangladesh > > > > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org) > > – ---
**Author:** ![Hannan](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/hannan/32/27159_2.png) [@Hannan](https://community.dhis2.org/u/Hannan)\ **Post date:** [2 September 2015 10:41 UTC](https://community.dhis2.org/t/problem-loading-event-capture-in-chrome/29973/4 "2015-09-02T10:41:43Z")
Yes it is. We have lot of complain from field on this issue. > **···** > > On Wed, Sep 2, 2015 at 12:31 PM, Hannan Khan [hannank@gmail.com](mailto:hannank@gmail.com) wrote: > > > Dear Experts > > > We just upgrade our One server (the biggest one) to version 19 (Build 19273). > > > > > > When we select event capture and find that ‘Orgunit’ are loading OK, but ‘Loading Meta data…’ message are dis playing for ever. This happens in CHROME browser (I am using 45.0.2454.78 beta-m (64-bit)). But when I use Firefox (40.0.3) it is not taking almost immediately. In our filed CHROME browser are used and changing the browser is not a good option. So far I don’t find anything in tomcat log. > > > > > > What find in Chrome is > > > > > > ‘Uncaught TypeError: Cannot read property ‘objectStore’ of undefined’ in [http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js) . > > > > > > Can you please check and suggest me the solution? > > > > > > Regards > > > > > > Hannan > > > HISP Bangladesh > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > – > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org) ---
**Author:** ![Knut\_Staring](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/knut_staring/32/32549_2.png) [@Knut\_Staring](https://community.dhis2.org/u/Knut_Staring)\ **Post date:** [2 September 2015 10:58 UTC](https://community.dhis2.org/t/problem-loading-event-capture-in-chrome/29973/5 "2015-09-02T10:58:45Z")
Probably a stupid question, but did you try incognito mode? > **···** > > On Wed, Sep 2, 2015 at 12:41 PM, Hannan Khan [hannank@gmail.com](mailto:hannank@gmail.com) wrote: > > > Yes it is. We have lot of complain from field on this issue. > > > > On Wednesday, September 2, 2015, Knut Staring [knutst@gmail.com](mailto:knutst@gmail.com) wrote: > > > > > Hi Hannan, > > > > Is this problem pervasive across different laptops? Just to make sure it is not only one particular Chrome installation that has the issue. > > > > > > > > Knut > > > > > > – > > Sent from Gmail iPhone > > – > > On Wed, Sep 2, 2015 at 12:31 PM, Hannan Khan [hannank@gmail.com](mailto:hannank@gmail.com) wrote: > > > Dear Experts > > > We just upgrade our One server (the biggest one) to version 19 (Build 19273). > > > > > > When we select event capture and find that ‘Orgunit’ are loading OK, but ‘Loading Meta data…’ message are dis playing for ever. This happens in CHROME browser (I am using 45.0.2454.78 beta-m (64-bit)). But when I use Firefox (40.0.3) it is not taking almost immediately. In our filed CHROME browser are used and changing the browser is not a good option. So far I don’t find anything in tomcat log. > > > > > > What find in Chrome is > > > > > > ‘Uncaught TypeError: Cannot read property ‘objectStore’ of undefined’ in [http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js) . > > > > > > Can you please check and suggest me the solution? > > > > > > Regards > > > > > > Hannan > > > HISP Bangladesh > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > – > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org) > > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org) ---
**Author:** ![jason](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/jason/32/32739_2.png) [@jason](https://community.dhis2.org/u/jason)\ **Post date:** [2 September 2015 12:26 UTC](https://community.dhis2.org/t/problem-loading-event-capture-in-chrome/29973/6 "2015-09-02T12:26:18Z")
Hi Hannan, You will need to inform all of your users (likely a lot) they will all need to clear their browser caches. Regards, Jason > **···** > > On Wed, Sep 2, 2015 at 12:58 PM, Knut Staring [knutst@gmail.com](mailto:knutst@gmail.com) wrote: > > > Probably a stupid question, but did you try incognito mode? > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > – > > On Wed, Sep 2, 2015 at 12:41 PM, Hannan Khan [hannank@gmail.com](mailto:hannank@gmail.com) wrote: > > > Yes it is. We have lot of complain from field on this issue. > > > > On Wednesday, September 2, 2015, Knut Staring [knutst@gmail.com](mailto:knutst@gmail.com) wrote: > > > > > Hi Hannan, > > > > Is this problem pervasive across different laptops? Just to make sure it is not only one particular Chrome installation that has the issue. > > > > > > > > Knut > > > > > > – > > Sent from Gmail iPhone > > – > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org) > > On Wed, Sep 2, 2015 at 12:31 PM, Hannan Khan [hannank@gmail.com](mailto:hannank@gmail.com) wrote: > > > Dear Experts > > > We just upgrade our One server (the biggest one) to version 19 (Build 19273). > > > > > > When we select event capture and find that ‘Orgunit’ are loading OK, but ‘Loading Meta data…’ message are dis playing for ever. This happens in CHROME browser (I am using 45.0.2454.78 beta-m (64-bit)). But when I use Firefox (40.0.3) it is not taking almost immediately. In our filed CHROME browser are used and changing the browser is not a good option. So far I don’t find anything in tomcat log. > > > > > > What find in Chrome is > > > > > > ‘Uncaught TypeError: Cannot read property ‘objectStore’ of undefined’ in [http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js) . > > > > > > Can you please check and suggest me the solution? > > > > > > Regards > > > > > > Hannan > > > HISP Bangladesh > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > – > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org) > > Jason P. Pickering > email: [jason.p.pickering@gmail.com](mailto:jason.p.pickering@gmail.com) > tel:+46764147049 ---
**Author:** ![Hannan](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/hannan/32/27159_2.png) [@Hannan](https://community.dhis2.org/u/Hannan)\ **Post date:** [2 September 2015 12:34 UTC](https://community.dhis2.org/t/problem-loading-event-capture-in-chrome/29973/7 "2015-09-02T12:34:59Z")
Thank you Knut and Jason. Browser caches are the culprit. Thanks a lot. > **···** > > On Wed, Sep 2, 2015 at 6:26 PM, Jason Pickering [jason.p.pickering@gmail.com](mailto:jason.p.pickering@gmail.com) wrote: > > > Hi Hannan, > > > > You will need to inform all of your users (likely a lot) they will all need to clear their browser caches. > > > > > > Regards, > > > Jason > > > > > On Wed, Sep 2, 2015 at 12:58 PM, Knut Staring [knutst@gmail.com](mailto:knutst@gmail.com) wrote: > > > Probably a stupid question, but did you try incognito mode? > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > – > > Jason P. Pickering > email: [jason.p.pickering@gmail.com](mailto:jason.p.pickering@gmail.com) > tel:+46764147049 > > On Wed, Sep 2, 2015 at 12:41 PM, Hannan Khan [hannank@gmail.com](mailto:hannank@gmail.com) wrote: > > > Yes it is. We have lot of complain from field on this issue. > > > > On Wednesday, September 2, 2015, Knut Staring [knutst@gmail.com](mailto:knutst@gmail.com) wrote: > > > > > Hi Hannan, > > > > Is this problem pervasive across different laptops? Just to make sure it is not only one particular Chrome installation that has the issue. > > > > > > > > Knut > > > > > > – > > Sent from Gmail iPhone > > – > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org) > > On Wed, Sep 2, 2015 at 12:31 PM, Hannan Khan [hannank@gmail.com](mailto:hannank@gmail.com) wrote: > > > Dear Experts > > > We just upgrade our One server (the biggest one) to version 19 (Build 19273). > > > > > > When we select event capture and find that ‘Orgunit’ are loading OK, but ‘Loading Meta data…’ message are dis playing for ever. This happens in CHROME browser (I am using 45.0.2454.78 beta-m (64-bit)). But when I use Firefox (40.0.3) it is not taking almost immediately. In our filed CHROME browser are used and changing the browser is not a good option. So far I don’t find anything in tomcat log. > > > > > > What find in Chrome is > > > > > > ‘Uncaught TypeError: Cannot read property ‘objectStore’ of undefined’ in [http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js) . > > > > > > Can you please check and suggest me the solution? > > > > > > Regards > > > > > > Hannan > > > HISP Bangladesh > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > – > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org) ---
**Author:** ![Abyot\_Gizaw](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/abyot_gizaw/32/40289_2.png) [@Abyot\_Gizaw](https://community.dhis2.org/u/Abyot_Gizaw)\ **Post date:** [2 September 2015 12:35 UTC](https://community.dhis2.org/t/problem-loading-event-capture-in-chrome/29973/8 "2015-09-02T12:35:25Z")
The incognito mode will work, but won’t recommend it for proper use. By the way, it is not necessary to clear cache everytime the app is run. Cache clearing is required only if meta-data is changed after the app is run. > **···** > > On Wed, Sep 2, 2015 at 2:26 PM, Jason Pickering [jason.p.pickering@gmail.com](mailto:jason.p.pickering@gmail.com) wrote: > > > Hi Hannan, > > > > You will need to inform all of your users (likely a lot) they will all need to clear their browser caches. > > > > > > Regards, > > > Jason > > > > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > * * * > > Thank you, > > Abyot. > > On Wed, Sep 2, 2015 at 12:58 PM, Knut Staring [knutst@gmail.com](mailto:knutst@gmail.com) wrote: > > > Probably a stupid question, but did you try incognito mode? > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > – > > Jason P. Pickering > email: [jason.p.pickering@gmail.com](mailto:jason.p.pickering@gmail.com) > tel:+46764147049 > > On Wed, Sep 2, 2015 at 12:41 PM, Hannan Khan [hannank@gmail.com](mailto:hannank@gmail.com) wrote: > > > Yes it is. We have lot of complain from field on this issue. > > > > On Wednesday, September 2, 2015, Knut Staring [knutst@gmail.com](mailto:knutst@gmail.com) wrote: > > > > > Hi Hannan, > > > > Is this problem pervasive across different laptops? Just to make sure it is not only one particular Chrome installation that has the issue. > > > > > > > > Knut > > > > > > – > > Sent from Gmail iPhone > > – > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org) > > On Wed, Sep 2, 2015 at 12:31 PM, Hannan Khan [hannank@gmail.com](mailto:hannank@gmail.com) wrote: > > > Dear Experts > > > We just upgrade our One server (the biggest one) to version 19 (Build 19273). > > > > > > When we select event capture and find that ‘Orgunit’ are loading OK, but ‘Loading Meta data…’ message are dis playing for ever. This happens in CHROME browser (I am using 45.0.2454.78 beta-m (64-bit)). But when I use Firefox (40.0.3) it is not taking almost immediately. In our filed CHROME browser are used and changing the browser is not a good option. So far I don’t find anything in tomcat log. > > > > > > What find in Chrome is > > > > > > ‘Uncaught TypeError: Cannot read property ‘objectStore’ of undefined’ in [http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js](http://103.247.238.82:8080/dhismohfw/dhis-web-commons/javascripts/dhis2/dhis2.storage.idb.js) . > > > > > > Can you please check and suggest me the solution? > > > > > > Regards > > > > > > Hannan > > > HISP Bangladesh > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > – > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org)