# Problem downloading DV as .png/.pdf

**URL:** <https://community.dhis2.org/t/problem-downloading-dv-as-png-pdf/33594>\
**Category:** Support - Assistance technique\
**Created:** [24 January 2017 11:11 UTC](https://community.dhis2.org/t/problem-downloading-dv-as-png-pdf/33594 "2017-01-24T11:11:31Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Olav](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/o/0ea827/32.png) [@Olav](https://community.dhis2.org/u/Olav)\
**Post date:** [24 January 2017 11:11 UTC](https://community.dhis2.org/t/problem-downloading-dv-as-png-pdf/33594/1 "2017-01-24T11:11:31Z")

</div>

Hi devs,  
I’m not able to download .png or .pdf files from DV - it redirects to /api/svg.png which gives “ERR\_INVALID\_RESPONSE”. Attaching log excerpt, as well as example of a chart config example (applies to all charts I’ve tested).

Any advice?

Regards

Olav

---

<div class="post-metadata">

**Author:** ![Lars](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/lars/32/34166_2.png) [@Lars](https://community.dhis2.org/u/Lars)\
**Post date:** [24 January 2017 11:33 UTC](https://community.dhis2.org/t/problem-downloading-dv-as-png-pdf/33594/2 "2017-01-24T11:33:08Z")

</div>

Hi Olav,

already reported: [https://jira.dhis2.org/browse/DHIS2-358](https://jira.dhis2.org/browse/DHIS2-358)

Caused by a problem with our charting library.

Lars

> **···**
>
> On Tue, Jan 24, 2017 at 12:11 PM, Olav Poppe [olav.poppe@me.com](mailto:olav.poppe@me.com) wrote:
> 
> > Hi devs,  
> > I’m not able to download .png or .pdf files from DV - it redirects to /api/svg.png which gives “ERR\_INVALID\_RESPONSE”. Attaching log excerpt, as well as example of a chart config example (applies to all charts I’ve tested).
> 
> > 
> 
> > Any advice?
> 
> > 
> 
> > Regards
> 
> > Olav
> 
> > 
> 
> > 
> 
> > 
> 
> > * * *
> > 
> > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs)
> > 
> > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net)
> > 
> > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs)
> > 
> > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp)
> 
> –
> 
> Lars Helge Øverland
> 
> Lead developer, DHIS 2
> 
> University of Oslo
> 
> Skype: larshelgeoverland
> 
> [lars@dhis2.org](mailto:lars@dhis2.org)
> 
> [http://www.dhis2.org](https://www.dhis2.org/)

---

<div class="post-metadata">

**Author:** ![Olav](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/o/0ea827/32.png) [@Olav](https://community.dhis2.org/u/Olav)\
**Post date:** [24 January 2017 12:35 UTC](https://community.dhis2.org/t/problem-downloading-dv-as-png-pdf/33594/3 "2017-01-24T12:35:21Z")

</div>

Okay, thanks - I wasn’t able to reproduce on play, so I assumed it wasn’t reported - but that was because it works in Safari.

Olav

> **···**
>
> On Tue, Jan 24, 2017 at 12:11 PM, Olav Poppe [olav.poppe@me.com](mailto:olav.poppe@me.com) wrote:
> 
> > Hi devs,  
> > I’m not able to download .png or .pdf files from DV - it redirects to /api/svg.png which gives “ERR\_INVALID\_RESPONSE”. Attaching log excerpt, as well as example of a chart config example (applies to all charts I’ve tested).
> 
> > 
> 
> > Any advice?
> 
> > 
> 
> > Regards
> 
> > Olav
> 
> > 
> 
> > 
> 
> > 
> 
> > * * *
> > 
> > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs)
> > 
> > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net)
> > 
> > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs)
> > 
> > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp)
> 
> –
> 
> Lars Helge Øverland
> 
> Lead developer, DHIS 2
> 
> University of Oslo
> 
> Skype: larshelgeoverland
> 
> [lars@dhis2.org](mailto:lars@dhis2.org)
> 
> [http://www.dhis2.org](https://www.dhis2.org/)