Oops something didn’t go as planned. Let us get you back in action

Support - Assistance technique
1

Oops something didn’t go as planned. Let us get you back in action

Hi, everyone.

I can neither open the beneficiary details even if to log in is possible nor enter data for a tracker capture on android tablet. When I click on the tracker name, I get the following error “Oops something didn’t go as planned. Let us get you back in action.

Please help me.

2

Hello @christian_ishimwe . Could you tell me if this is happening with the latest version of the App? And could you test if it happens in several devices?

1 Like
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Thanks! It’s not clear what the issue really is as @jaime.bosque mentioned. I would like to share the this manual @jaime.bosque posted which will guide you on diagnosis for your mobile: