# Not able to access an event - Tracker Capture

**URL:** <https://community.dhis2.org/t/not-able-to-access-an-event-tracker-capture/45585>\
**Category:** Support - Assistance technique\
**Tags:** tracker\
**Created:** [5 January 2022 14:37 UTC](https://community.dhis2.org/t/not-able-to-access-an-event-tracker-capture/45585 "2022-01-05T14:37:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Yashiindi](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/yashiindi/32/29120_2.png) [@Yashiindi](https://community.dhis2.org/u/Yashiindi)\
**Post date:** [5 January 2022 14:37 UTC](https://community.dhis2.org/t/not-able-to-access-an-event-tracker-capture/45585/1 "2022-01-05T14:37:08Z")

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Dear Team

There are data entry events under the timeline that has a timestamp but doesn’t allow anyone to open it. Plus, it doesn’t identify what type of event it is. Upon clicking it, t doesnt open but load forever.  
It turns out that this records have duplicated enrollment across two or more different programs that exits. What is strange is that we do not know how this happened or what causes this.

See image attached.

Any idea?

![image](https://dhis2.b-cdn.net/uploads/default/original/3X/8/f/8fd45d2db61c860efb53e8adc12bbcd6324295a1.png)

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**Author:** ![Gassim](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/gassim/32/35347_2.png) [@Gassim](https://community.dhis2.org/u/Gassim)\
**Post date:** [5 January 2022 14:41 UTC](https://community.dhis2.org/t/not-able-to-access-an-event-tracker-capture/45585/2 "2022-01-05T14:41:23Z")

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@Yashiindi  
Please, what is the version of the DHIS2 instance that you are using? I’d like to request from you to please check the Network log (Browser Developers Tools **F12** → **Network** tab → see the red text error, click on it and then make sure that the **Headers** tab is click → take a screenshot.

Thanks! 👍