Dear Collogues,
I have been facing below issue. Our system is not accepting new entity in Tracker Capture. The black circle keeps moving. What could be the problem.
Regards,
Pradeep
Can you go to the program and right click.Select sharing settings.You can disable the public users and then add the user groups you want to access the program.Make sure the settings are set on view and edit and capture data.
Regards
Stanley
···
On Wed, Oct 24, 2018 at 3:22 PM Pradeep Kumar Thakur pthakur@fhi360.org wrote:
Dear Collogues,
I have been facing below issue. Our system is not accepting new entity in Tracker Capture. The black circle keeps moving. What could be the problem.
Regards,
Pradeep
Mailing list: https://launchpad.net/~dhis2-users
Post to : dhis2-users@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-users
More help : https://help.launchpad.net/ListHelp
Thanks Stanly, I did as you suggested but in vein.
Regards,
Pradeep
···
Can you go to the program and right click.Select sharing settings.You can disable the public users and then add the user groups you want to access the program.Make sure the settings are set on view and edit and capture data.
Regards
Stanley
On Wed, Oct 24, 2018 at 3:22 PM Pradeep Kumar Thakur pthakur@fhi360.org wrote:
Dear Collogues,
I have been facing below issue. Our system is not accepting new entity in Tracker Capture. The black circle keeps moving. What could be the problem.
Regards,
Pradeep
Mailing list: https://launchpad.net/~dhis2-users
Post to : dhis2-users@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-users
More help : https://help.launchpad.net/ListHelp
How about the user rights? Can you ensure edit/add TEI is selected?
···
On Wed, Oct 24, 2018, 16:34 Pradeep Kumar Thakur pthakur@fhi360.org wrote:
Thanks Stanly, I did as you suggested but in vein.
Regards,
Pradeep
From: Stanley Kalyati skalyati@gmail.com
Sent: Wednesday, October 24, 2018 7:10 PM
To: Pradeep Kumar Thakur pthakur@fhi360.org
Cc: DHIS 2 Developers list dhis2-devs@lists.launchpad.net; DHIS Users dhis2-users@lists.launchpad.net
Subject: Re: [Dhis2-users] NEW ENTITY IS NOT SAVED-TRACKER CAPTURE version 2.29
Can you go to the program and right click.Select sharing settings.You can disable the public users and then add the user groups you want to access the program.Make sure the settings are set on view and edit and capture data.
Regards
Stanley
On Wed, Oct 24, 2018 at 3:22 PM Pradeep Kumar Thakur pthakur@fhi360.org wrote:
Dear Collogues,
I have been facing below issue. Our system is not accepting new entity in Tracker Capture. The black circle keeps moving. What could be the problem.
Regards,
Pradeep
Mailing list: https://launchpad.net/~dhis2-users
Post to : dhis2-users@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-users
More help : https://help.launchpad.net/ListHelp
Yeah. TEI is also not updated by Admin user.
···
How about the user rights? Can you ensure edit/add TEI is selected?
On Wed, Oct 24, 2018, 16:34 Pradeep Kumar Thakur pthakur@fhi360.org wrote:
Thanks Stanly, I did as you suggested but in vein.
Regards,
Pradeep
From: Stanley Kalyati skalyati@gmail.com
Sent: Wednesday, October 24, 2018 7:10 PM
To: Pradeep Kumar Thakur pthakur@fhi360.org
Cc: DHIS 2 Developers list dhis2-devs@lists.launchpad.net; DHIS Users dhis2-users@lists.launchpad.net
Subject: Re: [Dhis2-users] NEW ENTITY IS NOT SAVED-TRACKER CAPTURE version 2.29
Can you go to the program and right click.Select sharing settings.You can disable the public users and then add the user groups you want to access the program.Make sure the settings are set on view and edit and capture data.
Regards
Stanley
On Wed, Oct 24, 2018 at 3:22 PM Pradeep Kumar Thakur pthakur@fhi360.org wrote:
Dear Collogues,
I have been facing below issue. Our system is not accepting new entity in Tracker Capture. The black circle keeps moving. What could be the problem.
Regards,
Pradeep
Mailing list: https://launchpad.net/~dhis2-users
Post to : dhis2-users@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-users
More help : https://help.launchpad.net/ListHelp
Hi,
Listen - as a first step for any problem like this, you MUST
Use CTRL-SHIFT-J to open the Chrome console (I’m assuming you are using Chrome), and copy the error messages appearing there (if any) to the post. In many cases, the messages appearing will directly or indirectly show you what the problem is.
Monitor the tomcat/catalina log when you click save and continue, and again copy the relevant sections to your post.
No problem with Stanley’s advice per se - incorrect sharing settings MIGHT the root cause of what you experience - but in general going through all possible problem scenarios is a wild goose chase.
Furthermore, your post do not indicate whether this is a newly defined program which has never worked OR if it is a program that previously worked fine and now don’t work any more. If the latter, any information about recent changes (e.g. updating to a newer 2.29 war file) is helpful.
Regards
Calle
···
Calle Hedberg
46D Alma Road, 7700 Rosebank, SOUTH AFRICA
Tel/fax (home): +27-21-685-6472
Cell: +27-82-853-5352
Iridium SatPhone: +8816-315-19119
Email: calle.hedberg@gmail.com
Skype: calle_hedberg
Hi Calle,
Thank you for suggestion. The system was working well previously day before yesterday but from yesterday it does not work. I did as you suggested and watched when the error shows and has pasted here below. The first error showed when I tried to choose organization unit and second one showed when I hit save and continue. Hope this is clear.
Regards,
Pradeep
···
Hi,
Listen - as a first step for any problem like this, you MUST
Use CTRL-SHIFT-J to open the Chrome console (I’m assuming you are using Chrome), and copy the error messages appearing there (if any) to the post. In many cases, the messages appearing will directly or indirectly show you what the problem is.
Monitor the tomcat/catalina log when you click save and continue, and again copy the relevant sections to your post.
No problem with Stanley’s advice per se - incorrect sharing settings MIGHT the root cause of what you experience - but in general going through all possible problem scenarios is a wild goose chase.
Furthermore, your post do not indicate whether this is a newly defined program which has never worked OR if it is a program that previously worked fine and now don’t work any more. If the latter, any information about recent changes (e.g. updating to a newer 2.29 war file) is helpful.
Regards
Calle
On Wed, 24 Oct 2018 at 17:03, Pradeep Kumar Thakur pthakur@fhi360.org wrote:
Yeah. TEI is also not updated by Admin user.
From: Stanley Kalyati skalyati@gmail.com
Sent: Wednesday, October 24, 2018 8:42 PM
To: Pradeep Kumar Thakur pthakur@fhi360.org
Cc: DHIS 2 Developers list dhis2-devs@lists.launchpad.net; DHIS Users dhis2-users@lists.launchpad.net
Subject: Re: [Dhis2-users] NEW ENTITY IS NOT SAVED-TRACKER CAPTURE version 2.29
How about the user rights? Can you ensure edit/add TEI is selected?
On Wed, Oct 24, 2018, 16:34 Pradeep Kumar Thakur pthakur@fhi360.org wrote:
Thanks Stanly, I did as you suggested but in vein.
Regards,
Pradeep
From: Stanley Kalyati skalyati@gmail.com
Sent: Wednesday, October 24, 2018 7:10 PM
To: Pradeep Kumar Thakur pthakur@fhi360.org
Cc: DHIS 2 Developers list dhis2-devs@lists.launchpad.net; DHIS Users dhis2-users@lists.launchpad.net
Subject: Re: [Dhis2-users] NEW ENTITY IS NOT SAVED-TRACKER CAPTURE version 2.29
Can you go to the program and right click.Select sharing settings.You can disable the public users and then add the user groups you want to access the program.Make sure the settings are set on view and edit and capture data.
Regards
Stanley
On Wed, Oct 24, 2018 at 3:22 PM Pradeep Kumar Thakur pthakur@fhi360.org wrote:
Dear Collogues,
I have been facing below issue. Our system is not accepting new entity in Tracker Capture. The black circle keeps moving. What could be the problem.
Regards,
Pradeep
Mailing list: https://launchpad.net/~dhis2-users
Post to : dhis2-users@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-users
More help : https://help.launchpad.net/ListHelp
Mailing list: https://launchpad.net/~dhis2-devs
Post to : dhis2-devs@lists.launchpad.net
Unsubscribe : https://launchpad.net/~dhis2-devs
More help : https://help.launchpad.net/ListHelp
–
Calle Hedberg
46D Alma Road, 7700 Rosebank, SOUTH AFRICA
Tel/fax (home): +27-21-685-6472
Cell: +27-82-853-5352
Iridium SatPhone: +8816-315-19119
Email: calle.hedberg@gmail.com
Skype: calle_hedberg
Pradeep,
The first “GET” error is just noise, it is some .gif file referenced somewhere in the code but the file no longer exist. DHIS2 has a number of those that for some reason don’t get cleaned out. It’s just a bit annoying, though.
The second one is your real problem, and to be frank similar TypeErrors are popping up in a multitude of settings for 2.29 and 2.30 - they usually reflect some inconsistency in the meta-data that makes up your Tracker Program - the problem is that the error message as it appears is rather cryptic and you need to either drill into each of those angular references OR else analyse your program setup AND current data. I encountered a very similar problem just last week, which turned out to be caused by a few new ASSIGN program rules which had assigned values to the wrong stages because the stage were not explicitly defined (something not supported by the User Interface, so you have to manually edit the program rule in the back end). The DHIS2 code was also not intercepting this particular design problem.
So beyond drilling into those angular references, I would do the following:
-
Have you made ANY changes to the tracker program including program rules during the last week or two? if yes, try to roll those changes back.
-
Check carefully that all program attributes, and all stage data elements, do exist in the attribute or data element tables.
-
Check that all program rules are valid.
-
Run a frequency analysis on existing data in the trackedentityattributevalue and trackedentitydatavalue tables (assuming you have access to the back end), and verify in particular that all option values are correct AND that all data element values are linked to the correct stage
That’s what I can suggest for now - since this is a new problem that suddenly popped up, your best bet is to dig into any recent changes to the program or program rules.
My 2c worth
Regards
Calle
···
Calle Hedberg
46D Alma Road, 7700 Rosebank, SOUTH AFRICA
Tel/fax (home): +27-21-685-6472
Cell: +27-82-853-5352
Iridium SatPhone: +8816-315-19119
Email: calle.hedberg@gmail.com
Skype: calle_hedberg