Need urgent help

Support - Assistance technique
1

Hi all,

I am using Event Reports option from dashboard to view all the data. But the issue i am facing is in downloading data.

While downloading data for year 2017 shows total records are 400000 but once downloaded its only shows 200002.

second not able to download data in excel format. please anyone guide and help me out.

thanks

Nad

2

Hi Nad,

This could be due a limitation that is set in system settings. Go to
System Settings, look under General and change the top setting called
"Maximum number of analytics records" from "200000" to "unlimited".
Then try the download again.

Ola

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Ola Hodne Titlestad (Mr)
HISP
Department of Informatics
University of Oslo

Mobile: +47 48069736
Home address: Eftasåsen 68, 0687 Oslo, Norway. Googlemaps link

On 10 May 2017 at 11:18, Muhammad Nadeem <nadeem1@gmail.com> wrote:

Hi all,

I am using Event Reports option from dashboard to view all the data. But the
issue i am facing is in downloading data.
While downloading data for year 2017 shows total records are 400000 but once
downloaded its only shows 200002.
second not able to download data in excel format. please anyone guide and
help me out.

thanks
Nad

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