Hello,
I am trying to set up my system using the tracker function and have six data collectors with the tracker capture app installed. I have registered them as users with the appropriate user role and assigned them to the org unit (within the user screen under “data capture and maintenance”). We can log in to the TC app using each of their logins, but once inside the tracker capture app, when they click on organization unit, it says “You are not assigned to any organization units.” I have run analytics, generated resource tables, cleaned the browser cache, logged in and out (both as the admin and from the app), restarted the phone, and I started created and assigned the users more than 24 hours ago - but it’s still not working. Anyone have theories about what I am doing wrong?
Note for the tracker capture mobile app users must be assigned to individual Orgunits that is also assigned to the programme and not higher level Orgunits. Could this be the issue?
If you are able to log into tracker capture on a browser and open it for the Orgunit then this is most likely the cause. If you can’t see them in browser either, check that the Orgunit is assigned to the user and to the programme.
Regards
Elmarie
This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.
Hello,
I am trying to set up my system using the tracker function and have six data collectors with the tracker capture app installed. I have registered them as users with the appropriate user role and assigned them to the org unit (within the user screen under “data capture and maintenance”). We can log in to the TC app using each of their logins, but once inside the tracker capture app, when they click on organization unit, it says “You are not assigned to any organization units.” I have run analytics, generated resource tables, cleaned the browser cache, logged in and out (both as the admin and from the app), restarted the phone, and I started created and assigned the users more than 24 hours ago - but it’s still not working. Anyone have theories about what I am doing wrong?
If you are using Android App please follow Elmarie’s suggestion but if web tracker capture then it must be another problem.
Which version are using using, we also experienced a similar problem with assigning users in 2.28 when you assign and save then come back to edit, you find the Orgunit units unselected. This was happening on our instance 2.28 but when we tested on the demo it wasnt happening so we had to update to the latest instance.
Regards
···
On Thu, Nov 23, 2017 at 7:29 AM, Elmarie Claasen elmarie@hisp.org wrote:
Hi Natalie,
Note for the tracker capture mobile app users must be assigned to individual Orgunits that is also assigned to the programme and not higher level Orgunits. Could this be the issue?
If you are able to log into tracker capture on a browser and open it for the Orgunit then this is most likely the cause. If you can’t see them in browser either, check that the Orgunit is assigned to the user and to the programme.
Regards
Elmarie
This message and any attachments are subject to a disclaimer published at http://www.hisp.org/policies.html#comms_disclaimer. Please read the disclaimer before opening any attachment or taking any other action in terms of this electronic transmission. If you cannot access the disclaimer, kindly send an email to disclaimer@hisp.org and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.
Hello,
I am trying to set up my system using the tracker function and have six data collectors with the tracker capture app installed. I have registered them as users with the appropriate user role and assigned them to the org unit (within the user screen under “data capture and maintenance”). We can log in to the TC app using each of their logins, but once inside the tracker capture app, when they click on organization unit, it says “You are not assigned to any organization units.” I have run analytics, generated resource tables, cleaned the browser cache, logged in and out (both as the admin and from the app), restarted the phone, and I started created and assigned the users more than 24 hours ago - but it’s still not working. Anyone have theories about what I am doing wrong?