# Issue with tracker capture **URL:** \ **Category:** Support - Assistance technique\ **Created:** [27 May 2016 12:25 UTC](https://community.dhis2.org/t/issue-with-tracker-capture/33067 "2016-05-27T12:25:18Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![seidhus](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/seidhus/32/28779_2.png) [@seidhus](https://community.dhis2.org/u/seidhus)\ **Post date:** [27 May 2016 12:25 UTC](https://community.dhis2.org/t/issue-with-tracker-capture/33067/1 "2016-05-27T12:25:18Z")
Hi all, I was testing tracker capture and after syncing with the server, it doesn’t show the list of organization units. The only thing it shows when I trap on Choose an Organization Unit is a search box to find organization units. Is that a normal behavior? I’ve tested it both with my instance and the demo site. Seid, ---
**Author:** ![Erling\_Fjeldstad](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/e/76d3ee/32.png) [@Erling\_Fjeldstad](https://community.dhis2.org/u/Erling_Fjeldstad)\ **Post date:** [27 May 2016 12:33 UTC](https://community.dhis2.org/t/issue-with-tracker-capture/33067/2 "2016-05-27T12:33:44Z")
Hello Seid, This is a very strange behavior that I haven’t seen before. Which Android device are you testing on? Which version of DHIS2 are you testing on? Where did you download the Android app? Regards, Erling > **···** > > On Fri, May 27, 2016 at 2:25 PM, Seid Hussein [seid.hisp@gmail.com](mailto:seid.hisp@gmail.com) wrote: > > > Hi all, > > > I was testing tracker capture and after syncing with the server, it doesn’t show the list of organization units. The only thing it shows when I trap on Choose an Organization Unit is a search box to find organization units. Is that a normal behavior? I’ve tested it both with my instance and the demo site. > > > Seid, > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) ---
**Author:** ![seidhus](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/seidhus/32/28779_2.png) [@seidhus](https://community.dhis2.org/u/seidhus)\ **Post date:** [27 May 2016 12:44 UTC](https://community.dhis2.org/t/issue-with-tracker-capture/33067/3 "2016-05-27T12:44:10Z")
Hi Erling, I’m using the current app on Google Play. My mobile is Huawei P8 with Android 5.0 lollipop. And I was testing it on the demo site. P.S. Is there any apk compatible with DHIS2 version 2.20? Where can I get it? Regards, Seid, > **···** > > On Fri, May 27, 2016 at 2:25 PM, Seid Hussein [seid.hisp@gmail.com](mailto:seid.hisp@gmail.com) wrote: > > > Hi all, > > > I was testing tracker capture and after syncing with the server, it doesn’t show the list of organization units. The only thing it shows when I trap on Choose an Organization Unit is a search box to find organization units. Is that a normal behavior? I’ve tested it both with my instance and the demo site. > > > Seid, > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) ---
**Author:** ![Erling\_Fjeldstad](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/e/76d3ee/32.png) [@Erling\_Fjeldstad](https://community.dhis2.org/u/Erling_Fjeldstad)\ **Post date:** [27 May 2016 12:56 UTC](https://community.dhis2.org/t/issue-with-tracker-capture/33067/4 "2016-05-27T12:56:43Z")
Do you see this behavior every time? What happens if you reinstall the app from Google Play and log in to [play.dhis2.org/demo](http://play.dhis2.org/demo) with user credentials username: android , password: Android123 You can find APK for DHIS 2.20 here: [https://github.com/dhis2/dhis2-android-trackercapture/releases/download/0.2.10-2.20/app-release.apk](https://github.com/dhis2/dhis2-android-trackercapture/releases/download/0.2.10-2.20/app-release.apk) Regards, Erling > **···** > > On Fri, May 27, 2016 at 2:44 PM, Seid Hussein [seid.hisp@gmail.com](mailto:seid.hisp@gmail.com) wrote: > > > Hi Erling, > > > I’m using the current app on Google Play. My mobile is Huawei P8 with Android 5.0 lollipop. And I was testing it on the demo site. > > > P.S. Is there any apk compatible with DHIS2 version 2.20? Where can I get it? > > > Regards, > > > Seid, > > > On May 27, 2016 3:33 PM, “Erling Fjelstad” [erling@dhis2.org](mailto:erling@dhis2.org) wrote: > > > > > Hello Seid, > > > > This is a very strange behavior that I haven’t seen before. Which Android device are you testing on? Which version of DHIS2 are you testing on? Where did you download the Android app? > > > > Regards, > > > > Erling > > On Fri, May 27, 2016 at 2:25 PM, Seid Hussein [seid.hisp@gmail.com](mailto:seid.hisp@gmail.com) wrote: > > > Hi all, > > > I was testing tracker capture and after syncing with the server, it doesn’t show the list of organization units. The only thing it shows when I trap on Choose an Organization Unit is a search box to find organization units. Is that a normal behavior? I’ve tested it both with my instance and the demo site. > > > Seid, > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) ---
**Author:** ![Sultanahamar\_Mohamma](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/s/b782af/32.png) [@Sultanahamar\_Mohamma](https://community.dhis2.org/u/Sultanahamar_Mohamma)\ **Post date:** [30 May 2016 05:33 UTC](https://community.dhis2.org/t/issue-with-tracker-capture/33067/5 "2016-05-30T05:33:09Z")
Hi There, We have always seen this behavior when someone logs in with a user whose org unit and tracker programs are as follows User assigned at LEVEL1 Tracker programs are assigned to LEVEL 3 ,4 For it to work, if tracker programs are assigned to level 3 then android user should be assigned to either level 3 or 2. Regards, Sultan Ahamar. > **···** > > On Fri, May 27, 2016 at 6:26 PM, Erling Fjelstad [erling@dhis2.org](mailto:erling@dhis2.org) wrote: > > > Do you see this behavior every time? What happens if you reinstall the app from Google Play and log in to [play.dhis2.org/demo](http://play.dhis2.org/demo) with user credentials username: android , password: Android123 > > > You can find APK for DHIS 2.20 here: [https://github.com/dhis2/dhis2-android-trackercapture/releases/download/0.2.10-2.20/app-release.apk](https://github.com/dhis2/dhis2-android-trackercapture/releases/download/0.2.10-2.20/app-release.apk) > > > Regards, > > > Erling > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > On Fri, May 27, 2016 at 2:44 PM, Seid Hussein [seid.hisp@gmail.com](mailto:seid.hisp@gmail.com) wrote: > > > Hi Erling, > > > I’m using the current app on Google Play. My mobile is Huawei P8 with Android 5.0 lollipop. And I was testing it on the demo site. > > > P.S. Is there any apk compatible with DHIS2 version 2.20? Where can I get it? > > > Regards, > > > Seid, > > > On May 27, 2016 3:33 PM, “Erling Fjelstad” [erling@dhis2.org](mailto:erling@dhis2.org) wrote: > > > > > Hello Seid, > > > > This is a very strange behavior that I haven’t seen before. Which Android device are you testing on? Which version of DHIS2 are you testing on? Where did you download the Android app? > > > > Regards, > > > > Erling > > On Fri, May 27, 2016 at 2:25 PM, Seid Hussein [seid.hisp@gmail.com](mailto:seid.hisp@gmail.com) wrote: > > > Hi all, > > > I was testing tracker capture and after syncing with the server, it doesn’t show the list of organization units. The only thing it shows when I trap on Choose an Organization Unit is a search box to find organization units. Is that a normal behavior? I’ve tested it both with my instance and the demo site. > > > Seid, > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) ---
**Author:** ![Knut\_Staring](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/knut_staring/32/32549_2.png) [@Knut\_Staring](https://community.dhis2.org/u/Knut_Staring)\ **Post date:** [30 May 2016 05:45 UTC](https://community.dhis2.org/t/issue-with-tracker-capture/33067/6 "2016-05-30T05:45:14Z")
Yes, it has been designed like that… > **···** > > On Mon, May 30, 2016 at 10:03 AM, Sultanahamar Mohammad [sultanm@thoughtworks.com](mailto:sultanm@thoughtworks.com) wrote: > > > Hi There, > > > We have always seen this behavior when someone logs in with a user whose org unit and tracker programs are as follows > > > User assigned at LEVEL1 > > > Tracker programs are assigned to LEVEL 3 ,4 > > > For it to work, if tracker programs are assigned to level 3 then android user should be assigned to either level 3 or 2. > > > > > > > > > Regards, > > > Sultan Ahamar. > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > – > > On Fri, May 27, 2016 at 6:26 PM, Erling Fjelstad [erling@dhis2.org](mailto:erling@dhis2.org) wrote: > > > Do you see this behavior every time? What happens if you reinstall the app from Google Play and log in to [play.dhis2.org/demo](http://play.dhis2.org/demo) with user credentials username: android , password: Android123 > > > You can find APK for DHIS 2.20 here: [https://github.com/dhis2/dhis2-android-trackercapture/releases/download/0.2.10-2.20/app-release.apk](https://github.com/dhis2/dhis2-android-trackercapture/releases/download/0.2.10-2.20/app-release.apk) > > > Regards, > > > Erling > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > On Fri, May 27, 2016 at 2:44 PM, Seid Hussein [seid.hisp@gmail.com](mailto:seid.hisp@gmail.com) wrote: > > > Hi Erling, > > > I’m using the current app on Google Play. My mobile is Huawei P8 with Android 5.0 lollipop. And I was testing it on the demo site. > > > P.S. Is there any apk compatible with DHIS2 version 2.20? Where can I get it? > > > Regards, > > > Seid, > > > On May 27, 2016 3:33 PM, “Erling Fjelstad” [erling@dhis2.org](mailto:erling@dhis2.org) wrote: > > > > > Hello Seid, > > > > This is a very strange behavior that I haven’t seen before. Which Android device are you testing on? Which version of DHIS2 are you testing on? Where did you download the Android app? > > > > Regards, > > > > Erling > > On Fri, May 27, 2016 at 2:25 PM, Seid Hussein [seid.hisp@gmail.com](mailto:seid.hisp@gmail.com) wrote: > > > Hi all, > > > I was testing tracker capture and after syncing with the server, it doesn’t show the list of organization units. The only thing it shows when I trap on Choose an Organization Unit is a search box to find organization units. Is that a normal behavior? I’ve tested it both with my instance and the demo site. > > > Seid, > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > Post to : [dhis2-devs@lists.launchpad.net](mailto:dhis2-devs@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-devs](https://launchpad.net/~dhis2-devs) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > [http://dhis2.org](http://dhis2.org)