# Issue in displaying the org units on the mobile application **URL:** \ **Category:** Support - Assistance technique\ **Created:** [4 October 2017 19:57 UTC](https://community.dhis2.org/t/issue-in-displaying-the-org-units-on-the-mobile-application/4620 "2017-10-04T19:57:57Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![abhishek\_addepally](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/a/958977/32.png) [@abhishek\_addepally](https://community.dhis2.org/u/abhishek_addepally)\ **Post date:** [4 October 2017 19:57 UTC](https://community.dhis2.org/t/issue-in-displaying-the-org-units-on-the-mobile-application/4620/1 "2017-10-04T19:57:57Z")
Hi, I’m using DHIS 2.26 and trying to use the tracker capture mobile application (latest version). But I’m unable to get the org units list. I have done the following: 1. Assigned the program and users to the organization unit. 2. The user has all the permissions. 3. Organization unit tree has multiple levels. Yet the facilities are not being displayed in the mobile application. Kindly suggest how to get it on the mobile application. -Siva ---
**Author:** ![prosper](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/p/7c8e57/32.png) [@prosper](https://community.dhis2.org/u/prosper)\ **Post date:** [5 October 2017 05:15 UTC](https://community.dhis2.org/t/issue-in-displaying-the-org-units-on-the-mobile-application/4620/2 "2017-10-05T05:15:39Z")
Dear Siva, For now you will have to assign the user to the different orgunits where tracker data is entered, not just assigning to the parent orgunit. Assignment to the parent Orgunit so as to access all children is not yet supported in Android Tracker. Regards > **···** > > On Wed, Oct 4, 2017 at 10:57 PM, abhishek addepally [abhishekaddepally@gmail.com](mailto:abhishekaddepally@gmail.com) wrote: > > > Hi, > > > I’m using DHIS 2.26 and trying to use the tracker capture mobile application (latest version). But I’m unable to get the org units list. I have done the following: > > > 1. Assigned the program and users to the organization unit. > > > 1. The user has all the permissions. > > > 1. Organization unit tree has multiple levels. > > > Yet the facilities are not being displayed in the mobile application. Kindly suggest how to get it on the mobile application. > > > -Siva > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > Post to : [dhis2-users@lists.launchpad.net](mailto:dhis2-users@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > Prosper Behumbiize, MPH > DHIS2 Implementation| HISP Uganda > > [prosper@hispuganda.org](mailto:prosper@hispuganda.org) | [prosper@dhis2.org](mailto:prosper@dhis2.org) | Skype: prospertb ---
**Author:** ![abhishek\_addepally](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/a/958977/32.png) [@abhishek\_addepally](https://community.dhis2.org/u/abhishek_addepally)\ **Post date:** [5 October 2017 18:54 UTC](https://community.dhis2.org/t/issue-in-displaying-the-org-units-on-the-mobile-application/4620/3 "2017-10-05T18:54:56Z")
Hi, I have assigned the program to the orgunits and not the parent facilities. But the org units are not not showing up on the application. please find the attached screenshots for user assignment and program assignment. Thanks and Regards -Siva ![image](https://dhis2.b-cdn.net/images/transparent.png) ![image](https://dhis2.b-cdn.net/images/transparent.png) > **···** > > On Thu, Oct 5, 2017 at 1:15 AM, Prosper BT [ptb3000@gmail.com](mailto:ptb3000@gmail.com) wrote: > > > Dear Siva, > > > > > > For now you will have to assign the user to the different orgunits where tracker data is entered, not just assigning to the parent orgunit. Assignment to the parent Orgunit so as to access all children is not yet supported in Android Tracker. > > > > > > Regards > > Prosper Behumbiize, MPH > DHIS2 Implementation| HISP Uganda > > [prosper@hispuganda.org](mailto:prosper@hispuganda.org) | [prosper@dhis2.org](mailto:prosper@dhis2.org) | Skype: prospertb > > On Wed, Oct 4, 2017 at 10:57 PM, abhishek addepally [abhishekaddepally@gmail.com](mailto:abhishekaddepally@gmail.com) wrote: > > > Hi, > > > I’m using DHIS 2.26 and trying to use the tracker capture mobile application (latest version). But I’m unable to get the org units list. I have done the following: > > > 1. Assigned the program and users to the organization unit. > > > 1. The user has all the permissions. > > > 1. Organization unit tree has multiple levels. > > > Yet the facilities are not being displayed in the mobile application. Kindly suggest how to get it on the mobile application. > > > -Siva > > > > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > Post to : [dhis2-users@lists.launchpad.net](mailto:dhis2-users@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) ---
**Author:** ![abhishek\_addepally](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/a/958977/32.png) [@abhishek\_addepally](https://community.dhis2.org/u/abhishek_addepally)\ **Post date:** [7 October 2017 04:55 UTC](https://community.dhis2.org/t/issue-in-displaying-the-org-units-on-the-mobile-application/4620/4 "2017-10-07T04:55:50Z")
Hi, For the org units to appear in the application you should not assign the search org units which you want to perform the data entry from the mobile. -Siva > **···** > > On Thu, Oct 5, 2017 at 2:54 PM, abhishek addepally [abhishekaddepally@gmail.com](mailto:abhishekaddepally@gmail.com) wrote: > > > Hi, > > > I have assigned the program to the orgunits and not the parent facilities. But the org units are not not showing up on the application. please find the attached screenshots for user assignment and program assignment. > > > Thanks and Regards > > > -Siva > > On Thu, Oct 5, 2017 at 1:15 AM, Prosper BT [ptb3000@gmail.com](mailto:ptb3000@gmail.com) wrote: > > > Dear Siva, > > > > > > For now you will have to assign the user to the different orgunits where tracker data is entered, not just assigning to the parent orgunit. Assignment to the parent Orgunit so as to access all children is not yet supported in Android Tracker. > > > > > > Regards > > Prosper Behumbiize, MPH > DHIS2 Implementation| HISP Uganda > > [prosper@hispuganda.org](mailto:prosper@hispuganda.org) | [prosper@dhis2.org](mailto:prosper@dhis2.org) | Skype: prospertb > > On Wed, Oct 4, 2017 at 10:57 PM, abhishek addepally [abhishekaddepally@gmail.com](mailto:abhishekaddepally@gmail.com) wrote: > > > Hi, > > > I’m using DHIS 2.26 and trying to use the tracker capture mobile application (latest version). But I’m unable to get the org units list. I have done the following: > > > 1. Assigned the program and users to the organization unit. > > > 1. The user has all the permissions. > > > 1. Organization unit tree has multiple levels. > > > Yet the facilities are not being displayed in the mobile application. Kindly suggest how to get it on the mobile application. > > > -Siva > > > > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > Post to : [dhis2-users@lists.launchpad.net](mailto:dhis2-users@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) ---
**Author:** ![marta](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/marta/32/160_2.png) [@marta](https://community.dhis2.org/u/marta)\ **Post date:** [8 October 2017 10:41 UTC](https://community.dhis2.org/t/issue-in-displaying-the-org-units-on-the-mobile-application/4620/5 "2017-10-08T10:41:55Z")
Hi Siva, I am glad that you made it work. However, search org.units should not affect data entry org units in the android app… Would you mind creating a Jira issue explaining the behavior observed? Project: Maintenance of Android Apps | Component: Tracker Capture Thanks!! Marta > **···** > > On 7 October 2017 at 06:55, abhishek addepally [abhishekaddepally@gmail.com](mailto:abhishekaddepally@gmail.com) wrote: > > > Hi, > > > > > > For the org units to appear in the application you should not assign the search org units which you want to perform the data entry from the mobile. > > > > > > -Siva > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > Post to : [dhis2-users@lists.launchpad.net](mailto:dhis2-users@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > On Thu, Oct 5, 2017 at 2:54 PM, abhishek addepally [abhishekaddepally@gmail.com](mailto:abhishekaddepally@gmail.com) wrote: > > > Hi, > > > I have assigned the program to the orgunits and not the parent facilities. But the org units are not not showing up on the application. please find the attached screenshots for user assignment and program assignment. > > > Thanks and Regards > > > -Siva > > On Thu, Oct 5, 2017 at 1:15 AM, Prosper BT [ptb3000@gmail.com](mailto:ptb3000@gmail.com) wrote: > > > Dear Siva, > > > > > > For now you will have to assign the user to the different orgunits where tracker data is entered, not just assigning to the parent orgunit. Assignment to the parent Orgunit so as to access all children is not yet supported in Android Tracker. > > > > > > Regards > > Prosper Behumbiize, MPH > DHIS2 Implementation| HISP Uganda > > [prosper@hispuganda.org](mailto:prosper@hispuganda.org) | [prosper@dhis2.org](mailto:prosper@dhis2.org) | Skype: prospertb > > On Wed, Oct 4, 2017 at 10:57 PM, abhishek addepally [abhishekaddepally@gmail.com](mailto:abhishekaddepally@gmail.com) wrote: > > > Hi, > > > I’m using DHIS 2.26 and trying to use the tracker capture mobile application (latest version). But I’m unable to get the org units list. I have done the following: > > > 1. Assigned the program and users to the organization unit. > > > 1. The user has all the permissions. > > > 1. Organization unit tree has multiple levels. > > > Yet the facilities are not being displayed in the mobile application. Kindly suggest how to get it on the mobile application. > > > -Siva > > > > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > Post to : [dhis2-users@lists.launchpad.net](mailto:dhis2-users@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) ---
**Author:** ![abhishek\_addepally](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/a/958977/32.png) [@abhishek\_addepally](https://community.dhis2.org/u/abhishek_addepally)\ **Post date:** [10 October 2017 11:37 UTC](https://community.dhis2.org/t/issue-in-displaying-the-org-units-on-the-mobile-application/4620/6 "2017-10-10T11:37:27Z")
Thank you for the reply Marta, I’ll create a Jira issue for this. -Siva > **···** > > On Sun, Oct 8, 2017 at 6:41 AM, Marta Vila [martavila@gmail.com](mailto:martavila@gmail.com) wrote: > > > Hi Siva, > > > I am glad that you made it work. However, search org.units should not affect data entry org units in the android app… > > > > > > Would you mind creating a Jira issue explaining the behavior observed? > > > > > > Project: Maintenance of Android Apps | Component: Tracker Capture > > > > > > Thanks!! > > > > > > Marta > > On 7 October 2017 at 06:55, abhishek addepally [abhishekaddepally@gmail.com](mailto:abhishekaddepally@gmail.com) wrote: > > > Hi, > > > > > > For the org units to appear in the application you should not assign the search org units which you want to perform the data entry from the mobile. > > > > > > -Siva > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > Post to : [dhis2-users@lists.launchpad.net](mailto:dhis2-users@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > On Thu, Oct 5, 2017 at 2:54 PM, abhishek addepally [abhishekaddepally@gmail.com](mailto:abhishekaddepally@gmail.com) wrote: > > > Hi, > > > I have assigned the program to the orgunits and not the parent facilities. But the org units are not not showing up on the application. please find the attached screenshots for user assignment and program assignment. > > > Thanks and Regards > > > -Siva > > On Thu, Oct 5, 2017 at 1:15 AM, Prosper BT [ptb3000@gmail.com](mailto:ptb3000@gmail.com) wrote: > > > Dear Siva, > > > > > > For now you will have to assign the user to the different orgunits where tracker data is entered, not just assigning to the parent orgunit. Assignment to the parent Orgunit so as to access all children is not yet supported in Android Tracker. > > > > > > Regards > > Prosper Behumbiize, MPH > DHIS2 Implementation| HISP Uganda > > [prosper@hispuganda.org](mailto:prosper@hispuganda.org) | [prosper@dhis2.org](mailto:prosper@dhis2.org) | Skype: prospertb > > On Wed, Oct 4, 2017 at 10:57 PM, abhishek addepally [abhishekaddepally@gmail.com](mailto:abhishekaddepally@gmail.com) wrote: > > > Hi, > > > I’m using DHIS 2.26 and trying to use the tracker capture mobile application (latest version). But I’m unable to get the org units list. I have done the following: > > > 1. Assigned the program and users to the organization unit. > > > 1. The user has all the permissions. > > > 1. Organization unit tree has multiple levels. > > > Yet the facilities are not being displayed in the mobile application. Kindly suggest how to get it on the mobile application. > > > -Siva > > > > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > Post to : [dhis2-users@lists.launchpad.net](mailto:dhis2-users@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp)