Help - Problem with text data entry

Hello community,

One of my data entry users has reported an issue entering text data into a data element of the type “long text”. She reports that she had entered a large amount of text (around 15 lines), but after refreshing the page only the first 4 lines of text had been saved. I reviewed the audit trail and indeed only the first 4 lines were registered. This is a recurring problem, as she has many issues with data entry and data not being saved correctly. Has anyone seen a similar issue before and have any idea what could be causing it?

We are on version 2.30.

Thanks in advance for your help!