# ERRORS reported by the log file **URL:** \ **Category:** Support - Assistance technique\ **Created:** [26 April 2016 01:25 UTC](https://community.dhis2.org/t/errors-reported-by-the-log-file/3430 "2016-04-26T01:25:15Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Raminosoa\_Rabemanant](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/r/ed8c4c/32.png) [@Raminosoa\_Rabemanant](https://community.dhis2.org/u/Raminosoa_Rabemanant)\ **Post date:** [26 April 2016 01:25 UTC](https://community.dhis2.org/t/errors-reported-by-the-log-file/3430/1 "2016-04-26T01:25:15Z")
Dear All, I would like to ask your support in ordre to fix the following errors: **ERROR 1** I have created a list of data entry users to use the android data capture app. When they are accessing their account through the DHIS2 web interface, the server is returning a pop-up message mentioning “409 conflict, the user is not allowed to view org unit: ky58tsXe83tn”. Here what is telling the log file at that time: - INFO 2016-04-22 10:48:11,751 Login success for user: ‘dhis131miari’, ip: ‘172.31.28.246’ (DefaultUserAuditService.java [http-bio-8080-exec-11530]) - ERROR 2016-04-22 10:49:44,229 Initialised statement manager (StatementInterceptor.java [http-bio-8080-exec-11507]) - ERROR 2016-04-22 10:49:44,371 Initialised statement manager (StatementInterceptor.java [http-bio-8080-exec-11507]) **ERROR 2** The log file error which is attached with this message is occurring repeatedly and I would like some advice on how to get rid of it. I am using DHIS2 2.19 - Java 7 Thank you for your support. _This message and its attachments are confidential and solely for the intended recipients. If received in error, please delete them and notify the sender via reply e-mail immediately._ [ERROR 2.txt](https://dhis2.b-cdn.net/uploads/default/original/1X/adee8def14d0042ef753ff44fb02eb171e573d04.txt) (10.6 KB) > **···** > > **Tantely Raminosoa** > > _Data Officer_ > Management Sciences for Health > Antananarivo Madagascar > > Mobile: 0321180040 > > E-mail: [traminosoa@mikolo.org](mailto:traminosoa@mikolo.org) > > Skype: traminosoa > > [![](https://dhis2.b-cdn.net/uploads/default/original/3X/b/1/b1ca6bf754b4b6682eee8aa873c02bb0f30a3993.jpeg)](http://www.msh.org/) > > Stronger health systems. Greater health impact. > > [![](https://dhis2.b-cdn.net/uploads/default/original/3X/e/b/eb07b38419b0df31a5d64ed154a6e6d64d57c884.jpeg)](https://www.facebook.com/ManagementSciencesForHealth) [![](https://dhis2.b-cdn.net/uploads/default/original/3X/2/f/2f9be196db44bdf662321608b9ee89d2d3323652.jpeg)](https://twitter.com/MSHHealthImpact) [![](https://dhis2.b-cdn.net/uploads/default/original/3X/b/3/b311388b00d976b7d685368c7fc76c70a2bcbae1.jpeg)](https://www.youtube.com/user/MSHHealthImpact) > > [www.msh.org](http://www.msh.org/) ---
**Author:** ![morten](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/morten/32/36295_2.png) [@morten](https://community.dhis2.org/u/morten)\ **Post date:** [26 April 2016 02:16 UTC](https://community.dhis2.org/t/errors-reported-by-the-log-file/3430/2 "2016-04-26T02:16:10Z")
> \*ERROR 1\* > > I have created a list of data entry users to use the android data capture > app. When they are accessing their account through the DHIS2 web interface, > the server is returning a pop-up message mentioning “409 conflict, the user > is not allowed to view org unit: ky58tsXe83tn”. Here what is telling the > log file at that time: > > \* INFO 2016-04-22 10:48:11,751 Login success for user: 'dhis131miari', > ip: '172.31.28.246' (DefaultUserAuditService.java > [http-bio-8080-exec-11530]) > > \* ERROR 2016-04-22 10:49:44,229 Initialised statement manager > (StatementInterceptor.java [http-bio-8080-exec-11507]) > > \* ERROR 2016-04-22 10:49:44,371 Initialised statement manager > (StatementInterceptor.java [http-bio-8080-exec-11507]) If you go to edit user, make sure that the data view org unit selection allows him access to that org unit. > \*ERROR 2\* > > The log file error which is attached with this message is occurring > repeatedly and I would like some advice on how to get rid of it. I'm not 100% sure what is causing this, does it always happen when running this? and does it happen for all users? also please try and run it a incognito window (for Chrome) > **···** > > > I am using DHIS2 2.19 - Java 7 > > > > Thank you for your support. > > > > \*Tantely Raminosoa\* > > \*Data Officer\* > > Management Sciences for Health > > Antananarivo Madagascar > > Mobile: 0321180040 > > E-mail: traminosoa@mikolo.org > > Skype: traminosoa > > \<[http://www.msh.org/>](http://www.msh.org/>); > > Stronger health systems. Greater health impact. > > \<[Facebook](https://www.facebook.com/ManagementSciencesForHealth>); > > \<[https://twitter.com/MSHHealthImpact>](https://twitter.com/MSHHealthImpact>); > > \<[https://www.youtube.com/user/MSHHealthImpact>](https://www.youtube.com/user/MSHHealthImpact>); > > [www.msh.org](http://www.msh.org) > > > > \*This message and its attachments are confidential and solely for the > > intended recipients. If received in error, please delete them and notify > > the sender via reply e-mail immediately.\* > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > Post to : dhis2-users@lists.launchpad.net > > Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) ---
**Author:** ![Raminosoa\_Rabemanant](https://dhis2.b-cdn.net/letter_avatar_proxy/v4/letter/r/ed8c4c/32.png) [@Raminosoa\_Rabemanant](https://community.dhis2.org/u/Raminosoa_Rabemanant)\ **Post date:** [26 April 2016 02:57 UTC](https://community.dhis2.org/t/errors-reported-by-the-log-file/3430/3 "2016-04-26T02:57:33Z")
_This message and its attachments are confidential and solely for the intended recipients. If received in error, please delete them and notify the sender via reply e-mail immediately._ > **···** > > Dear Morten, > > Thank you for your answer. > > For ERROR 1: I have made an SQL select (in DHIS2) to find the the orgunit with the mentioned uid but it does not appear in the list. It is something strange as all the organisation units are listed in the query output. > > For ERROR 2: It does not happen for all users. This error can appear elsewhere in the logfile, without knowing the command which might cause it. Running with incognito window did not make the error happen. > > I am still stuck on this. > > Regards. > > Tantely > > On Tue, Apr 26, 2016 at 5:16 AM, Morten Olav Hansen [morten@dhis2.org](mailto:morten@dhis2.org) wrote: > > – > > > **ERROR 1** > > > I have created a list of data entry users to use the android data capture app. When they are accessing their account through the DHIS2 web interface, the server is returning a pop-up message mentioning “409 conflict, the user is not allowed to view org unit: ky58tsXe83tn”. Here what is telling the log file at that time:. > > > > > > - INFO 2016-04-22 10:48:11,751 Login success for user: ‘dhis131miari’, ip: ‘172.31.28.246’ (DefaultUserAuditService.java [http-bio-8080-exec-11530]) > > > - ERROR 2016-04-22 10:49:44,229 Initialised statement manager (StatementInterceptor.java [http-bio-8080-exec-11507]) > > > - ERROR 2016-04-22 10:49:44,371 Initialised statement manager (StatementInterceptor.java [http-bio-8080-exec-11507]) > > If you go to edit user, make sure that the data view org unit selection allows him access to that org unit. > > > **ERROR 2** > > > The log file error which is attached with this message is occurring repeatedly and I would like some advice on how to get rid of it. > > I’m not 100% sure what is causing this, does it always happen when running this? and does it happen for all users? also please try and run it a incognito window (for Chrome) > > > > > > I am using DHIS2 2.19 - Java 7 > > > > > > Thank you for your support. > > > > > > **Tantely Raminosoa** > > > > _Data Officer_ > > Management Sciences for Health > > Antananarivo Madagascar > > > > Mobile: 0321180040 > > > > E-mail: [traminosoa@mikolo.org](mailto:traminosoa@mikolo.org) > > > > Skype: traminosoa > > > > [![](https://dhis2.b-cdn.net/uploads/default/original/3X/b/1/b1ca6bf754b4b6682eee8aa873c02bb0f30a3993.jpeg)](http://www.msh.org/) > > > > Stronger health systems. Greater health impact. > > > > [![](https://dhis2.b-cdn.net/uploads/default/original/3X/e/b/eb07b38419b0df31a5d64ed154a6e6d64d57c884.jpeg)](https://www.facebook.com/ManagementSciencesForHealth) [![](https://dhis2.b-cdn.net/uploads/default/original/3X/2/f/2f9be196db44bdf662321608b9ee89d2d3323652.jpeg)](https://twitter.com/MSHHealthImpact) [![](https://dhis2.b-cdn.net/uploads/default/original/3X/b/3/b311388b00d976b7d685368c7fc76c70a2bcbae1.jpeg)](https://www.youtube.com/user/MSHHealthImpact) > > > > [www.msh.org](http://www.msh.org/) > > > _This message and its attachments are confidential and solely for the intended recipients. If received in error, please delete them and notify the sender via reply e-mail immediately._ > > > > * * * > > > > Mailing list: [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > Post to : [dhis2-users@lists.launchpad.net](mailto:dhis2-users@lists.launchpad.net) > > > > Unsubscribe : [https://launchpad.net/~dhis2-users](https://launchpad.net/~dhis2-users) > > > > More help : [https://help.launchpad.net/ListHelp](https://help.launchpad.net/ListHelp) > > **Tantely Raminosoa** > > _Data Officer_ > Management Sciences for Health > Antananarivo Madagascar > > Mobile: 0321180040 > > E-mail: [traminosoa@mikolo.org](mailto:traminosoa@mikolo.org) > > Skype: traminosoa > > [![](https://dhis2.b-cdn.net/uploads/default/original/3X/b/1/b1ca6bf754b4b6682eee8aa873c02bb0f30a3993.jpeg)](http://www.msh.org/) > > Stronger health systems. Greater health impact. > > [![](https://dhis2.b-cdn.net/uploads/default/original/3X/e/b/eb07b38419b0df31a5d64ed154a6e6d64d57c884.jpeg)](https://www.facebook.com/ManagementSciencesForHealth) [![](https://dhis2.b-cdn.net/uploads/default/original/3X/2/f/2f9be196db44bdf662321608b9ee89d2d3323652.jpeg)](https://twitter.com/MSHHealthImpact) [![](https://dhis2.b-cdn.net/uploads/default/original/3X/b/3/b311388b00d976b7d685368c7fc76c70a2bcbae1.jpeg)](https://www.youtube.com/user/MSHHealthImpact) > > [www.msh.org](http://www.msh.org/)