Hi there,
I have been trying to send notification emails to some users within my team by using the message app; however, I have noticed that any message can be read only by logging in into DHIS2 and therefore these emails don’t reach the email inbox.
I’m a bit surprised about it as I guess that in some cases the purpose of sending notifications/reminders from there is to remind the users to upload information and therefore to log in into the system.
Any help?
Thanks
Anna
Hi Anna,
okay. Could it be that you have not enabled email notifications? This can be configured as a system setting, and also be overridden by user specific settings.
Go Settings app > Messaging and enable email notifications.
Also make sure that your users have not disabled this under Profile > User settings > email notifications.
regards,
Lars
On Wed, Oct 11, 2017 at 11:57 AM, Anna Mennella mennella.ann@gmail.com wrote:
Hi there,
I have been trying to send notification emails to some users within my team by using the message app; however, I have noticed that any message can be read only by logging in into DHIS2 and therefore these emails don’t reach the email inbox.
I’m a bit surprised about it as I guess that in some cases the purpose of sending notifications/reminders from there is to remind the users to upload information and therefore to log in into the system.
Any help?
Thanks
Anna
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Lars Helge Øverland
Lead developer, DHIS 2
University of Oslo
Skype: larshelgeoverland