Email Notification Template

Implementation - Implémentation
1

Hello,

In one of our tracker program, we need to send an email once we enroll the entity to that particular program.

We have configured Email Notification for that, but we need to have condition based email notification to be sent.

For an example, when we send an email notfication, we need to send it to particular user group for that org. unit in which the entity enrolled.

  • So how can we configure the User group based on org unit, when we set up the email notification.

Thanks.

2

Hi

Does the configuration in the screenshot below work? Select User Group and then make sure that ‘Notify users in hierarchy only’ so that only the users who are in that org. unit will be notified.

image
image3151×1531 248 KB

I hope this helps. Thanks!

3

Thank you so much for your reply. I will try this out. If selecting this checkbox “Notify users in hierarchy only” will send email notification the list of selected users who are belong that Org. Unit and Org. Group will work for us.

1 Like
4

You’re welcome! This is what I understand, yes. If it’s not working as expected please follow-up here with the ‘expectation’ vs ‘result’ and I will triage for further support.

Thanks!

5

Sure, let me check it out and will get back to you. Thanks.

1 Like
6

Hi,

I have tested and it is working out. Thank you so much.

1 Like