DHIS2 Android Capture version DHIS2-v3.0.0.1 is not synchronizing or sending data

Dear all,
I have updated my instance to the latest version 2.41, and I first noticed that the lower version of Android Capture is not working with the latest version. I then upgraded DHIS2 Android Capture to the latest version, dhis2-v3.0.0.1, but unfortunately, the data is not synchronizing from the capture to the DHIS2 web instance. I am not sure what might be the issue

Hi @Shapr0019 , I’m sorry you are experiencing problems.

Can you please give us more details on the issue? like, what kind of data are you trying to sync, is there an error message anywhere?. what version of the capture app where you using that didn’t work with v2.41, and what was the error if any was shown?

Thanks in advance! :slightly_smiling_face:

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Hi @Xavi
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Thank you for reaching out.

I was using Capture version 2.9.1 for DHIS2 version 2.40, and it was working well. I upgraded DHIS2 to the latest version because I wanted to use the multiple selection option set on a tracker program. Afte upgrading, I designed a new tracker program. Everything worked well on the entry stage, but after capturing the data and trying to send it, the app is not sending the data. It keeps saying “syncing” for more than 10 minutes, even though my internet connection is very good.

There is no specific error showing; the app is just stuck, and nothing is pushed to the server. In terms of the data, I am trying to sync tracker data with many questions involving multiple selections. It’s a general tracker program with fewer than 15 questions. See some attached image

This is the test instance. If you require credentials to test from your side, please reach out.

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@Xavi any solution to this

Hi @Shapr0019 thanks for all the info, unfortunately if there is no message we can’t really know what’s wrong (something we should improve on our side), if you could DM me the credentials on slack I could debug a bit and see if we can find out more about what is causing the problem and we can make sure to inform the user what the problem is.

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@Xavi i have sent the email to you

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Hi all received well! @Shapr0019 I will try to look into it as soon as possible and get back to you.

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@Xavi Thanks