We ran into a problem with Tracker Capture, I have several programs and they are all working well.
Recently, I added a new program, and in the first month of working on it, we did not face any problems. Now we suffer from a problem with a delay in loading the list on the registration page, as it takes about 30 seconds while searching for a name takes more than a minute.
Knowing that the number of attributes and the number of data elements in this program is almost equivalent to the rest of the programs, but the only difference is that this program contains two stages.
If the program is similar to other programs (so it’s not a configuration issue), was working properly for users (so it’s not a sharing settings issue), and probably not a bug because it’s working properly but there is a delay then we need to debug and find the cause of this delay.
Please first try to clear the cache in the Data Administration app → Maintenance → Clear Cache, Reload Apps, and then open the instance from the Guest Mode in your browser (no previous cache there.) Do you see any difference in the speed? If there is then this is probably a cache issue.
It will be helpful to check if there are any errors or warnings in the Catalina.out log (could you share it without any sensitive info?) Furthermore, checking the Network tab in the DevTools (F12) is more helpful because it can help understand which requests are taking longer time.
Could it be that the instance environment configuration or infrastructure needs improvement? Maybe you can check that and share some details.
Please check this info as it will help understand the reasons causing the delay.