Data can be seen in pivot table but not in forms

Hi,

An issue has recently cropped up recently: For some our users, when they enter data in a data entry form using specific datasets, it reflects in the pivot table. However, when they come back to the form, they do not see any data that they entered previously. We are using version 2.26.

Has anyone faced such an issue before? Or does anyone have any suggestions?

Thanks in advance,

Himanshu