After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system just
hangs. This can be replicated on play.dhis2.org.
** Affects: dhis2
Importance: Undecided
Status: New
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
New
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
New
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Just did registration and data entry to MNCH program and it went fine.
Would be nice if you could provide some screenshots or browser logs or
steps to reproduce.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
The event page is shown with the "Training" block under "Tabular Data Entry" highlighted in blue, but nothing happens after that. Markus Bekken replicated this issue on play, and this morning I was also able to replicate it. Since then Alex has posted a workaround - I don't know whether the workaround was applied to play and therefore does not present the problem anymore. See email below from Alex.
However, our instance do not have a "SMS_CONFIG" so I have not been able yet to apply the workaround suggested.
Dear Ant/Adolphe,
There is a known issue which stops the upgrade to work well. It results
in the systemsSettings not loading.
The fix is to directly remove SMS_CONFIG row or any similar rows from the systemsetting table by issuing
delete from systemsetting where name='SMS_CONFIG';
NB: Do the above query with care and first backup your SMS configurations as they will be deleted.
You may need to crosscheck the Apps->Settings is loading well. Once it loads, the app will load well.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Could you send a screen shot of the console output when the tracker is
hanging ?
Regards
Jiju
···
On Fri, Jun 17, 2016 at 11:30 AM, Ant Snyman <ant@hisp.org> wrote:
The event page is shown with the "Training" block under "Tabular Data
Entry" highlighted in blue, but nothing happens after that. Markus Bekken
replicated this issue on play, and this morning I was also able to
replicate it. Since then Alex has posted a workaround - I don't know
whether the workaround was applied to play and therefore does not present
the problem anymore. See email below from Alex.
However, our instance do not have a "SMS_CONFIG" so I have not been able
yet to apply the workaround suggested.
Dear Ant/Adolphe,
There is a known issue which stops the upgrade to work well. It results
in the systemsSettings not loading.
The fix is to directly remove SMS_CONFIG row or any similar rows from the
systemsetting table by issuing
delete from systemsetting where name='SMS_CONFIG';
NB: Do the above query with care and first backup your SMS configurations
as they will be deleted.
You may need to crosscheck the Apps->Settings is loading well. Once it
loads, the app will load well.
Alex
** Attachment added: "After registration the system displays the screen
below and then just hangs."
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
The screenshots 1 and 2 is coming from a discrepancy between the latest
build on the dev server and the latest built tracker capture from git.
This problem will be resolved with the next deploy.
The problem in screenshot 3 should be fixed with the latest 2.23 build.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Hi Markus,
Thanks for the feedback. I checked on play.dhis2.org this morning and
tracker capturing was working fine on Sierra Leone. We then upgraded to
that version (2.23 build 23015) but we are still hitting a problem.
Attached is the browser console message. I don't know whether it is still
the same problem.
Regards
Ant
···
On 17 June 2016 at 15:37, Markus Bekken <markus.bekken@gmail.com> wrote:
The screenshots 1 and 2 is coming from a discrepancy between the latest
build on the dev server and the latest built tracker capture from git.
This problem will be resolved with the next deploy.
The problem in screenshot 3 should be fixed with the latest 2.23 build.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
*This message and any attachments are subject to a disclaimer published at
<Home - HISP-SA. Please read the
disclaimer before opening any attachment or taking any other action in
terms of this electronic transmission. If you cannot access the
disclaimer, kindly send an email to disclaimer@hisp.org
<disclaimer@hisp.org> and a copy will be provided to you. By replying to
this e-mail or opening any attachment you agree to be bound by the
provisions of the disclaimer.*
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Hi Markus,
Sorry I cleared all the cache's inside DHIS2 (statistics, browser,
application) but now I cleared the cache in Chrome...and now it works.
Thanks.
Regards
Ant
···
On 20 June 2016 at 16:15, Ant Snyman <ant@hisp.org> wrote:
Hi Markus,
Thanks for the feedback. I checked on play.dhis2.org this morning and
tracker capturing was working fine on Sierra Leone. We then upgraded to
that version (2.23 build 23015) but we are still hitting a problem.
Attached is the browser console message. I don't know whether it is still
the same problem.
Regards
Ant
On 17 June 2016 at 15:37, Markus Bekken <markus.bekken@gmail.com> wrote:
The screenshots 1 and 2 is coming from a discrepancy between the latest
build on the dev server and the latest built tracker capture from git.
This problem will be resolved with the next deploy.
The problem in screenshot 3 should be fixed with the latest 2.23 build.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
*This message and any attachments are subject to a disclaimer published at
<Home - HISP-SA. Please read the
disclaimer before opening any attachment or taking any other action in
terms of this electronic transmission. If you cannot access the
disclaimer, kindly send an email to disclaimer@hisp.org
<disclaimer@hisp.org> and a copy will be provided to you. By replying to
this e-mail or opening any attachment you agree to be bound by the
provisions of the disclaimer.*
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Incomplete
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.
Title:
Tracker program hangs on data entry / event capture screen
Status in DHIS:
Fix Committed
Bug description:
After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system
just hangs. This can be replicated on play.dhis2.org.