[Bug 1593574] [NEW] Tracker program hangs on data entry / event capture screen

Public bug reported:

After upgrading to 2.23 build 22982 the tracker program completes the
registration, but on the programstage data entry screen the system just
hangs. This can be replicated on play.dhis2.org.

** Affects: dhis2
     Importance: Undecided
         Status: New

···

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Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  New

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

** Changed in: dhis2
    Milestone: None => 2.24

** Changed in: dhis2
   Importance: Undecided => High

···

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Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  New

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

Not able to reproduce on https://play.dhis2.org/demo

Just did registration and data entry to MNCH program and it went fine.
Would be nice if you could provide some screenshots or browser logs or
steps to reproduce.

** Changed in: dhis2
     Assignee: (unassigned) => Abyot Asalefew Gizaw (abyot)

** Changed in: dhis2
       Status: New => Incomplete

···

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Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

The event page is shown with the "Training" block under "Tabular Data Entry" highlighted in blue, but nothing happens after that. Markus Bekken replicated this issue on play, and this morning I was also able to replicate it. Since then Alex has posted a workaround - I don't know whether the workaround was applied to play and therefore does not present the problem anymore. See email below from Alex.
However, our instance do not have a "SMS_CONFIG" so I have not been able yet to apply the workaround suggested.

Dear Ant/Adolphe,

There is a known issue which stops the upgrade to work well. It results
in the systemsSettings not loading.

The fix is to directly remove SMS_CONFIG row or any similar rows from the systemsetting table by issuing
delete from systemsetting where name='SMS_CONFIG';

NB: Do the above query with care and first backup your SMS configurations as they will be deleted.
You may need to crosscheck the Apps->Settings is loading well. Once it loads, the app will load well.

Alex

** Attachment added: "After registration the system displays the screen below and then just hangs."
   https://bugs.launchpad.net/dhis2/+bug/1593574/+attachment/4685508/+files/image.png

···

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You received this bug notification because you are a member of DHIS 2
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https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

What do you have under your browser log. If chrome, Tools -> Developer
tools -> Console.

···

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https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

Hi Ant,

Could you send a screen shot of the console output when the tracker is
hanging ?

Regards
Jiju

···

On Fri, Jun 17, 2016 at 11:30 AM, Ant Snyman <ant@hisp.org> wrote:

The event page is shown with the "Training" block under "Tabular Data
Entry" highlighted in blue, but nothing happens after that. Markus Bekken
replicated this issue on play, and this morning I was also able to
replicate it. Since then Alex has posted a workaround - I don't know
whether the workaround was applied to play and therefore does not present
the problem anymore. See email below from Alex.
However, our instance do not have a "SMS_CONFIG" so I have not been able
yet to apply the workaround suggested.

Dear Ant/Adolphe,

There is a known issue which stops the upgrade to work well. It results
in the systemsSettings not loading.

The fix is to directly remove SMS_CONFIG row or any similar rows from the
systemsetting table by issuing
delete from systemsetting where name='SMS_CONFIG';

NB: Do the above query with care and first backup your SMS configurations
as they will be deleted.
You may need to crosscheck the Apps->Settings is loading well. Once it
loads, the app will load well.

Alex

** Attachment added: "After registration the system displays the screen
below and then just hangs."

https://bugs.launchpad.net/dhis2/+bug/1593574/+attachment/4685508/+files/image.png

--
You received this bug notification because you are a member of DHIS 2
developers, which is subscribed to DHIS.
https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

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You received this bug notification because you are a member of DHIS 2
developers, which is subscribed to DHIS.
https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

On play.dhis2.org/dev I can still replicate the problem with TB program.
Attached is the Browser Development Tools Screen for this:

** Attachment added: "Browser - Development Tools.PNG"
   https://bugs.launchpad.net/dhis2/+bug/1593574/+attachment/4685517/+files/Browser%20-%20Development%20Tools.PNG

···

--
You received this bug notification because you are a member of DHIS 2
developers, which is subscribed to DHIS.
https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

And on our own tracker program attached is the Browser Development Tools
Screen.

** Attachment added: "Browser - Development Tools own tracker.PNG"
   https://bugs.launchpad.net/dhis2/+bug/1593574/+attachment/4685527/+files/Browser%20-%20Development%20Tools%20own%20tracker.PNG

···

--
You received this bug notification because you are a member of DHIS 2
developers, which is subscribed to DHIS.
https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

** Attachment added: "Browser Console pg 1.PNG"
   https://bugs.launchpad.net/dhis2/+bug/1593574/+attachment/4685531/+files/Browser%20Console%20pg%201.PNG

···

--
You received this bug notification because you are a member of DHIS 2
developers, which is subscribed to DHIS.
https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

** Attachment added: "Browser Console pg 2.PNG"
   https://bugs.launchpad.net/dhis2/+bug/1593574/+attachment/4685533/+files/Browser%20Console%20pg%202.PNG

···

--
You received this bug notification because you are a member of DHIS 2
developers, which is subscribed to DHIS.
https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

** Attachment added: "Browser Console pg 3.PNG"
   https://bugs.launchpad.net/dhis2/+bug/1593574/+attachment/4685534/+files/Browser%20Console%20pg%203.PNG

···

--
You received this bug notification because you are a member of DHIS 2
developers, which is subscribed to DHIS.
https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

The screenshots 1 and 2 is coming from a discrepancy between the latest
build on the dev server and the latest built tracker capture from git.
This problem will be resolved with the next deploy.

The problem in screenshot 3 should be fixed with the latest 2.23 build.

···

--
You received this bug notification because you are a member of DHIS 2
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https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

Hi Markus,
Thanks for the feedback. I checked on play.dhis2.org this morning and
tracker capturing was working fine on Sierra Leone. We then upgraded to
that version (2.23 build 23015) but we are still hitting a problem.
Attached is the browser console message. I don't know whether it is still
the same problem.
Regards
Ant

···

On 17 June 2016 at 15:37, Markus Bekken <markus.bekken@gmail.com> wrote:

The screenshots 1 and 2 is coming from a discrepancy between the latest
build on the dev server and the latest built tracker capture from git.
This problem will be resolved with the next deploy.

The problem in screenshot 3 should be fixed with the latest 2.23 build.

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

--

*Ant Snyman*

*Cell: 0824910449*

*Landline: 028 2713242*

Health Information Systems Program - SA

--

*This message and any attachments are subject to a disclaimer published at
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<http://www.hisp.org/policies.html#comms_disclaimer>. Please read the
disclaimer before opening any attachment or taking any other action in
terms of this electronic transmission. If you cannot access the
disclaimer, kindly send an email to disclaimer@hisp.org
<disclaimer@hisp.org> and a copy will be provided to you. By replying to
this e-mail or opening any attachment you agree to be bound by the
provisions of the disclaimer.*

** Attachment added: "TrackerCapture_Error.PNG"
   https://bugs.launchpad.net/bugs/1593574/+attachment/4687304/+files/TrackerCapture_Error.PNG

--
You received this bug notification because you are a member of DHIS 2
developers, which is subscribed to DHIS.
https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

Hi Markus,
Sorry I cleared all the cache's inside DHIS2 (statistics, browser,
application) but now I cleared the cache in Chrome...and now it works.
Thanks.
Regards
Ant

···

On 20 June 2016 at 16:15, Ant Snyman <ant@hisp.org> wrote:

Hi Markus,
Thanks for the feedback. I checked on play.dhis2.org this morning and
tracker capturing was working fine on Sierra Leone. We then upgraded to
that version (2.23 build 23015) but we are still hitting a problem.
Attached is the browser console message. I don't know whether it is still
the same problem.
Regards
Ant

On 17 June 2016 at 15:37, Markus Bekken <markus.bekken@gmail.com> wrote:

The screenshots 1 and 2 is coming from a discrepancy between the latest
build on the dev server and the latest built tracker capture from git.
This problem will be resolved with the next deploy.

The problem in screenshot 3 should be fixed with the latest 2.23 build.

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

--

*Ant Snyman*

*Cell: 0824910449*

*Landline: 028 2713242*

Health Information Systems Program - SA

--

*Ant Snyman*

*Cell: 0824910449*

*Landline: 028 2713242*

Health Information Systems Program - SA

--

*This message and any attachments are subject to a disclaimer published at
http://www.hisp.org/policies.html#comms_disclaimer
<http://www.hisp.org/policies.html#comms_disclaimer>. Please read the
disclaimer before opening any attachment or taking any other action in
terms of this electronic transmission. If you cannot access the
disclaimer, kindly send an email to disclaimer@hisp.org
<disclaimer@hisp.org> and a copy will be provided to you. By replying to
this e-mail or opening any attachment you agree to be bound by the
provisions of the disclaimer.*

--
You received this bug notification because you are a member of DHIS 2
developers, which is subscribed to DHIS.
https://bugs.launchpad.net/bugs/1593574

Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Incomplete

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions

** Changed in: dhis2
       Status: Incomplete => Fix Committed

···

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Title:
  Tracker program hangs on data entry / event capture screen

Status in DHIS:
  Fix Committed

Bug description:
  After upgrading to 2.23 build 22982 the tracker program completes the
  registration, but on the programstage data entry screen the system
  just hangs. This can be replicated on play.dhis2.org.

To manage notifications about this bug go to:
https://bugs.launchpad.net/dhis2/+bug/1593574/+subscriptions