Android tablet: No changes after Synching configuration

Support - Assistance technique
1

Hi all,

I have updated a program rule that validates an ID card number, but after successfully synching the configuration on the tablet, the ID field still shows old PR action error message and not the modified message.

Thanks

2

Hello @hernandezmachava . This should not be the case as the synced metadata should included all new changes in the server. Could you please verify that you indeed synced the metadata? is this happening in several devices? If there is no unsynced data, an option would be resetting the App

3

Hi @jaime.bosque,

I indeed synched the data and this is not happening in several devices. I can not see the option for resetting the App on the tablet. Where to go for reset?

Thanks

4

You can reset the App by going to the Settings of the phone and clicking on clear data.

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Can you please try and let me know?

5

Hi @jaime.bosque,

The new changes are now reflected, but it was before resetting APP. There is one thing that seems not to be working: using either show warning or show error action messages, the data is saved even if the user has entered wrong data. Why is this happening?

Question 2: Before resetting the APP, is it necessary to verify if there is any data that is not synched on the tablet?

Thanks.