# Android app stuck on authenticating **URL:** \ **Category:** Mobile\ **Tags:** tracker, android\ **Created:** [18 July 2023 09:32 UTC](https://community.dhis2.org/t/android-app-stuck-on-authenticating/54021 "2023-07-18T09:32:30Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Denilson](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/denilson/32/36079_2.png) [@Denilson](https://community.dhis2.org/u/Denilson)\ **Post date:** [18 July 2023 09:32 UTC](https://community.dhis2.org/t/android-app-stuck-on-authenticating/54021/1 "2023-07-18T09:32:30Z")
Hello guys my dhis2 instance was working fine for both mobile and web edition, but now only web is working but the mobile doesn’t login anymore. and no changes have been made in settings or even users role…, we alson tried different versions of mobile app releases available nothing worked. can anyone help me to solve this please. @Nelson_Magul_Moz@Gassim ---
**Author:** ![jthomas](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/jthomas/32/32752_2.png) [@jthomas](https://community.dhis2.org/u/jthomas)\ **Post date:** [18 July 2023 15:22 UTC](https://community.dhis2.org/t/android-app-stuck-on-authenticating/54021/2 "2023-07-18T15:22:11Z")
Hello @Denilson Is your server uses any wildcard SSL certificate like Digicert ? I had a similar issue and got solved with the guidance of @vgarciabnz [https://community.dhis2.org/t/curious-case-of-login-difficulty-with-android-app-2-8-1-1/](https://community.dhis2.org/t/curious-case-of-login-difficulty-with-android-app-2-8-1-1/) ---
**Author:** ![vgarciabnz](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/vgarciabnz/32/43240_2.png) [@vgarciabnz](https://community.dhis2.org/u/vgarciabnz)\ **Post date:** [19 July 2023 08:48 UTC](https://community.dhis2.org/t/android-app-stuck-on-authenticating/54021/3 "2023-07-19T08:48:42Z")
Hi @Denilson , did you manage to solve the issue? If there is a chance to have testing credentials for your server, I am happy to test it and help with that. If so, just send me a DM. ---
**Author:** ![jaime.bosque](https://dhis2.b-cdn.net/user_avatar/community.dhis2.org/jaime.bosque/32/42220_2.png) [@jaime.bosque](https://community.dhis2.org/u/jaime.bosque)\ **Post date:** [4 September 2023 09:43 UTC](https://community.dhis2.org/t/android-app-stuck-on-authenticating/54021/4 "2023-09-04T09:43:32Z")
Solved? 🙂