About the Support - Assistance technique category

Have a question about installing, configuring or using DHIS2, or seeing any unexpected behavior/bugs in DHIS2, this is the place to get support - or help others with their questions.

When posting a support question, please include as much info as possible of the following:

  • DHIS2 version you’re using
  • Operating system and web browser you’re using
  • Servlet container/Tomcat logs related to your problem.
  • Web browser console: In e.g. Chrome click Ctrl+Shift+I, then “Console”, and look for exceptions related to your problem.
  • Actions leading to the problem: Describe as clearly as possible which steps you take leading to the problem or exception - and whether you can reproduce this issue on our demo servers (play.dhis2.org)
  • Problem description: Describe the problem clearly, why you think it is a problem and which behavior you would expect from the system.

You can also tag the specific dev teams in your post to notify them about your support request:
@dhis2-backend - DHIS2 Backend Dev Team
@dhis2-test-qa - DHIS2 Test and QA Team
@dhis2-analytics - DHIS2 Analytics Dev Team
@dhis2-platform - DHIS2 Apps Dev Team
@dhis2-tracker - DHIS2 Tracker Dev Team
@dhis2-android - DHIS2 Android Dev Team

14 Likes

Bumping this as we have added a couple of points that would be very helpful for users to include when posting a support question.

3 Likes

This is well noted! :100: :+1:

1 Like

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