About expired password in DHIS2

Support - Assistance technique
1

Hello,

I activated the option to reset password in 3 months and each time I log in to DHIS2, the system is asking to change my password. When I type my credentials nothing happens.

Can somebody help me fix that issue.

Germine

2

Hi Germine,

In order to diagnose the issue we’re going to need some more information.

First and foremost: what browser are you using and what version of DHIS2 are you running?

Please do the following:

Try to log into DHIS2 so that the screen which you’ve attached a screenshot of appears. Then open the javascript console (in Google Chrome go to View → Developer → Javascript Console, you could also right click the page and select ‘inspect element’, then go to the ‘console’ tab in Chrome or Firefox).

Proceed to try and change the password. Are there errors or any other form of feedback popping up in the console? If you go to the ‘network’ tab (in the developer tools), are there any listings marked in red?

Also, if you have access to the server logs, please check if there is any activity or errors reported when trying to log in.

Thanks,

Halvdan Grelland

image

···

2014-12-22 21:03 GMT+01:00 Seide, Germine GSeide@futuresgroup.com:

Hello,

I activated the option to reset password in 3 months and each time I log in to DHIS2, the system is asking to change my password. When I type my credentials nothing happens.

Can somebody help me fix that issue.

Germine

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

3

Hello Halvdan,

Thank you for your feedback.

I am using Google chrome and DHIS 2.15. I am working on a test server. I attached to the email the errors that come up when I try to change the password

Germine.

image

···

Hi Germine,

In order to diagnose the issue we’re going to need some more information.

First and foremost: what browser are you using and what version of DHIS2 are you running?

Please do the following:

Try to log into DHIS2 so that the screen which you’ve attached a screenshot of appears. Then open the javascript console (in Google Chrome go to View → Developer → Javascript Console, you could also right click the page and select ‘inspect element’, then go to the ‘console’ tab in Chrome or Firefox).

Proceed to try and change the password. Are there errors or any other form of feedback popping up in the console? If you go to the ‘network’ tab (in the developer tools), are there any listings marked in red?

Also, if you have access to the server logs, please check if there is any activity or errors reported when trying to log in.

Thanks,

Halvdan Grelland

2014-12-22 21:03 GMT+01:00 Seide, Germine GSeide@futuresgroup.com:

Hello,

I activated the option to reset password in 3 months and each time I log in to DHIS2, the system is asking to change my password. When I type my credentials nothing happens.

Can somebody help me fix that issue.

Germine

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

4

Hi,

A fix was submitted for this very bug in September.

Please update your instance to the latest revision of 2.15. You could also consider upgrading to a more recent major version, we are currently on 2.17.

You can download the latest version of DHIS2 here

Let me know if you have any issues after upgrading.

Halvdan

image

image

image

···

2014-12-23 1:48 GMT+01:00 Seide, Germine GSeide@futuresgroup.com:

Hello Halvdan,

Thank you for your feedback.

I am using Google chrome and DHIS 2.15. I am working on a test server. I attached to the email the errors that come up when I try to change the password

Germine.

De : Halvdan Grelland [mailto:halvdanhg@gmail.com]

Envoyé : Monday, December 22, 2014 4:05 PM

À : Seide, Germine

Cc : DHIS 2 Developers list; DHIS 2 Users list

Objet : Re: [Dhis2-devs] About expired password in DHIS2

Hi Germine,

In order to diagnose the issue we’re going to need some more information.

First and foremost: what browser are you using and what version of DHIS2 are you running?

Please do the following:

Try to log into DHIS2 so that the screen which you’ve attached a screenshot of appears. Then open the javascript console (in Google Chrome go to View → Developer → Javascript Console, you could also right click the page and select ‘inspect element’, then go to the ‘console’ tab in Chrome or Firefox).

Proceed to try and change the password. Are there errors or any other form of feedback popping up in the console? If you go to the ‘network’ tab (in the developer tools), are there any listings marked in red?

Also, if you have access to the server logs, please check if there is any activity or errors reported when trying to log in.

Thanks,

Halvdan Grelland

2014-12-22 21:03 GMT+01:00 Seide, Germine GSeide@futuresgroup.com:

Hello,

I activated the option to reset password in 3 months and each time I log in to DHIS2, the system is asking to change my password. When I type my credentials nothing happens.

Can somebody help me fix that issue.

Germine

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp

5

Hello Halvdan,

It works with the last version.

Thank you!

Germine.

image

image

image

···

Hi,

A fix was submitted for this very bug in September.

Please update your instance to the latest revision of 2.15. You could also consider upgrading to a more recent major version, we are currently on 2.17.

You can download the latest version of DHIS2 here

Let me know if you have any issues after upgrading.

Halvdan

2014-12-23 1:48 GMT+01:00 Seide, Germine GSeide@futuresgroup.com:

Hello Halvdan,

Thank you for your feedback.

I am using Google chrome and DHIS 2.15. I am working on a test server. I attached to the email the errors that come up when I try to change the password

Germine.

De : Halvdan Grelland [mailto:halvdanhg@gmail.com]

Envoyé : Monday, December 22, 2014 4:05 PM

À : Seide, Germine

Cc : DHIS 2 Developers list; DHIS 2 Users list

Objet : Re: [Dhis2-devs] About expired password in DHIS2

Hi Germine,

In order to diagnose the issue we’re going to need some more information.

First and foremost: what browser are you using and what version of DHIS2 are you running?

Please do the following:

Try to log into DHIS2 so that the screen which you’ve attached a screenshot of appears. Then open the javascript console (in Google Chrome go to View → Developer → Javascript Console, you could also right click the page and select ‘inspect element’, then go to the ‘console’ tab in Chrome or Firefox).

Proceed to try and change the password. Are there errors or any other form of feedback popping up in the console? If you go to the ‘network’ tab (in the developer tools), are there any listings marked in red?

Also, if you have access to the server logs, please check if there is any activity or errors reported when trying to log in.

Thanks,

Halvdan Grelland

2014-12-22 21:03 GMT+01:00 Seide, Germine GSeide@futuresgroup.com:

Hello,

I activated the option to reset password in 3 months and each time I log in to DHIS2, the system is asking to change my password. When I type my credentials nothing happens.

Can somebody help me fix that issue.

Germine

Mailing list: https://launchpad.net/~dhis2-devs

Post to : dhis2-devs@lists.launchpad.net

Unsubscribe : https://launchpad.net/~dhis2-devs

More help : https://help.launchpad.net/ListHelp