# Support - Assistance technique **URL:** https://community.dhis2.org/c/support/8.md?page=3 [Latest](https://community.dhis2.org/latest.md) · [Categories](https://community.dhis2.org/categories.md) · [Tags](https://community.dhis2.org/tags.md) **Page:** 4 --- ## [Limpiar cache no funciona con eventos solo con tracket](https://community.dhis2.org/t/limpiar-cache-no-funciona-con-eventos-solo-con-tracket/73087)
**Author:** [@framos](https://community.dhis2.org/u/framos)\ **Replies:** 1\ **Last updated:** [8 June 2026 08:56 UTC](https://community.dhis2.org/t/limpiar-cache-no-funciona-con-eventos-solo-con-tracket/73087 "2026-06-08T08:56:02Z")
Buenas. Noto que cuando uso el limpiador de cache este no refresca los cambios cuando estoy trabajando con un evento pero si funciona con los de tipo tracket, en ee caso me toca borrar los datos del navegador de internet que este usando, sera esto error en la implementacion del dhis, estoy usando na version 2.40.7.1 --- ## [Issues with Personal Access Token generation in recent releases](https://community.dhis2.org/t/issues-with-personal-access-token-generation-in-recent-releases/73328)
**Author:** [@malekpour](https://community.dhis2.org/u/malekpour)\ **Replies:** 1\ **Last updated:** [8 June 2026 08:38 UTC](https://community.dhis2.org/t/issues-with-personal-access-token-generation-in-recent-releases/73328 "2026-06-08T08:38:45Z")
Hello everyone, While testing DHIS2 42.5, I discovered what appears to be a critical issue related to Personal Access Token generation. Generating a new token from the User Profile → Personal Access Tokens page causes the DHIS2 instance to become non-functional after a 500 error. The issue persists even after restart… --- ## [How to change the order of attributes on an event form](https://community.dhis2.org/t/how-to-change-the-order-of-attributes-on-an-event-form/73144)
**Author:** [@smomoh](https://community.dhis2.org/u/smomoh)\ **Replies:** 2\ **Last updated:** [3 June 2026 18:48 UTC](https://community.dhis2.org/t/how-to-change-the-order-of-attributes-on-an-event-form/73144 "2026-06-03T18:48:43Z")
Hi all, Is it possible to reorder the attributes on an event form as in the screenshot below. For instance, can I have the “Choose the organisation unit” field come first before the “Choose a Program” field? --- ## [Job scheduler not available after upgrade to 2.42.3.1](https://community.dhis2.org/t/job-scheduler-not-available-after-upgrade-to-2-42-3-1/72190)
**Author:** [@Stephan\_Mestach](https://community.dhis2.org/u/Stephan_Mestach)\ **Replies:** 3\ **Last updated:** [1 June 2026 09:06 UTC](https://community.dhis2.org/t/job-scheduler-not-available-after-upgrade-to-2-42-3-1/72190 "2026-06-01T09:06:08Z")
looks related to "2026-05-05 09:27:40 ERROR JobScheduler:137 - Exceptions thrown in scheduler loop", "java.lang.IllegalArgumentException: No enum constant org.hisp.dhis.scheduling.JobType.DATA\_VALUE\_TRIM", "\\tat java.base/java.lang.Enum.valueOf(Enum.java:273)", … --- ## [How to find exact WAR file version?](https://community.dhis2.org/t/how-to-find-exact-war-file-version/72926)
**Author:** [@tuyijmv](https://community.dhis2.org/u/tuyijmv)\ **Replies:** 1\ **Last updated:** [1 June 2026 07:17 UTC](https://community.dhis2.org/t/how-to-find-exact-war-file-version/72926 "2026-06-01T07:17:30Z")
Dear community, I have a database backup from a DHIS2 instance that was on version 2.38.9. I need the exact WAR file (dhis2-stable-2.38.9.war) to restore the instance. The official download site only has 2.38.7 and later. Does anyone have an archive of this version or know where I can download it? Thank you. --- ## [Capture app giving error in latest version 106.2.3](https://community.dhis2.org/t/capture-app-giving-error-in-latest-version-106-2-3/72556)
**Author:** [@ALI\_HASSAN\_Bouk](https://community.dhis2.org/u/ALI_HASSAN_Bouk)\ **Replies:** 4\ **Last updated:** [29 May 2026 18:54 UTC](https://community.dhis2.org/t/capture-app-giving-error-in-latest-version-106-2-3/72556 "2026-05-29T18:54:11Z")
Dear Team Dear Team, After updating the Capture App, an error is appearing on the ID number field and the form is not being completed/submitted successfully. Kindly check and resolve the issue as soon as possible so that data entry work can continue smoothly. Thank you. --- ## [Sync Error in DHIS2 Android Capture When Updating Dependents of a Calculated Value Attribute](https://community.dhis2.org/t/sync-error-in-dhis2-android-capture-when-updating-dependents-of-a-calculated-value-attribute/59714)
**Author:** [@gmajaha](https://community.dhis2.org/u/gmajaha)\ **Replies:** 17\ **Last updated:** [28 May 2026 07:13 UTC](https://community.dhis2.org/t/sync-error-in-dhis2-android-capture-when-updating-dependents-of-a-calculated-value-attribute/59714 "2026-05-28T07:13:28Z")
DHIS2 Android Capture v30 brings several new features and improvements. However, there are a few critical issues that need to be addressed to ensure a seamless user experience. One notable problem arises when updating a… --- ## [2.34.2, 2.35.10 Continuous Analytics Duplicating Events, omitting others](https://community.dhis2.org/t/2-34-2-2-35-10-continuous-analytics-duplicating-events-omitting-others/41544)
**Author:** [@Matthew\_Boddie](https://community.dhis2.org/u/Matthew_Boddie)\ **Replies:** 18\ **Last updated:** [26 May 2026 15:05 UTC](https://community.dhis2.org/t/2-34-2-2-35-10-continuous-analytics-duplicating-events-omitting-others/41544 "2026-05-26T15:05:35Z")
In 2.34.2 on our Sandbox Server, I have the following read-out of an event report: When I pull the csv for this report, I get: Event Program stage Event date Geometry Longitude Latitude Organisation unit name Org… --- ## [Changes to Event program not showing in web Capture despite showing in Maintenance](https://community.dhis2.org/t/changes-to-event-program-not-showing-in-web-capture-despite-showing-in-maintenance/67307)
**Author:** [@George\_McGuire](https://community.dhis2.org/u/George_McGuire)\ **Replies:** 9\ **Last updated:** [25 May 2026 20:19 UTC](https://community.dhis2.org/t/changes-to-event-program-not-showing-in-web-capture-despite-showing-in-maintenance/67307 "2026-05-25T20:19:13Z")
I build a very simple survey with an Event program in 2.42.1 and Capture web v101.3.3 (upgraded to the latest version) Everything works normal for configuring the Event program initially. But when I add Data elements t… --- ## [NCDs Screening (Ikiganiro mu Kinyarwanda)](https://community.dhis2.org/t/ncds-screening-ikiganiro-mu-kinyarwanda/72647)
**Author:** [@emutuyimana](https://community.dhis2.org/u/emutuyimana)\ **Replies:** 1\ **Last updated:** [25 May 2026 14:46 UTC](https://community.dhis2.org/t/ncds-screening-ikiganiro-mu-kinyarwanda/72647 "2026-05-25T14:46:19Z")
nigute twagera kuri burumwe wese tuka muscreening indwara zitandura --- ## [Large number of Optionsets](https://community.dhis2.org/t/large-number-of-optionsets/72616)
**Author:** [@AllanLusui](https://community.dhis2.org/u/AllanLusui)\ **Replies:** 2\ **Last updated:** [25 May 2026 13:15 UTC](https://community.dhis2.org/t/large-number-of-optionsets/72616 "2026-05-25T13:15:03Z")
Hi Everyone. I have a small issue and I don’t know if anyone has experienced it before We have a huge number of options and optionsets and quite recently, any addition of options renders the OptionSet “Inactve” and inaccessible (didn’t copy the error message unfortunately) and it only comes back up if i I restart my… --- ## [Tracker Capture App is not applying Mandatory Fields](https://community.dhis2.org/t/tracker-capture-app-is-not-applying-mandatory-fields/72239)
**Author:** [@omar\_aljaff](https://community.dhis2.org/u/omar_aljaff)\ **Replies:** 3\ **Last updated:** [21 May 2026 08:48 UTC](https://community.dhis2.org/t/tracker-capture-app-is-not-applying-mandatory-fields/72239 "2026-05-21T08:48:51Z")
DHIS2 Version 2.41.6. Tracker Capture App failed to apply mandatory rules to tracked entity attributes in the registration (first) page. But it is applied in the web Capture app. Is it part of Phasing out Tracker Capture although this DHIS2 version still does support Tracker Capture. Thanks --- ## [Unable to use Capture App](https://community.dhis2.org/t/unable-to-use-capture-app/72454)
**Author:** [@joaomachiana](https://community.dhis2.org/u/joaomachiana)\ **Replies:** 2\ **Last updated:** [20 May 2026 14:16 UTC](https://community.dhis2.org/t/unable-to-use-capture-app/72454 "2026-05-20T14:16:48Z")
Hi I’m currently facing an issue using Capture App on a Tracker Based Program. I locally restored a copy of a database we were using in production to do some tests. But the Capture App is showing the errors in the picture bellow. Any idea on how to start looking for a fix? Locally I’m using d2 to spin up a DHIS2 in… --- ## [Category combination Data set date extraction](https://community.dhis2.org/t/category-combination-data-set-date-extraction/72486)
**Author:** [@Mr\_jorge](https://community.dhis2.org/u/Mr_jorge)\ **Replies:** 5\ **Last updated:** [20 May 2026 12:48 UTC](https://community.dhis2.org/t/category-combination-data-set-date-extraction/72486 "2026-05-20T12:48:34Z")
Hello everyone, I have a dataset program that includes a category combination containing a date data type. I’m trying to pull this date information into a data visualization pivot table, but I’m unable to do so. Below is the error message I’m receiving. Please can any one advise me on how to extract this data. --- ## ["This user is already logged in" error message for Android](https://community.dhis2.org/t/this-user-is-already-logged-in-error-message-for-android/71653)
**Author:** [@Matthew\_Boddie](https://community.dhis2.org/u/Matthew_Boddie)\ **Replies:** 4\ **Last updated:** [20 May 2026 12:17 UTC](https://community.dhis2.org/t/this-user-is-already-logged-in-error-message-for-android/71653 "2026-05-20T12:17:37Z")
After a colleague of mine imported a user into our server, the user was unable to login through the Android app. The error message at login was that “This user is already logged in.” This happened continuously over several hours until escalated to me. As it turns out, the usernames for these users were malformatted … --- ## [Dynamic "days since last event" calculation in pivot table](https://community.dhis2.org/t/dynamic-days-since-last-event-calculation-in-pivot-table/72211)
**Author:** [@Mr\_jorge](https://community.dhis2.org/u/Mr_jorge)\ **Replies:** 5\ **Last updated:** [19 May 2026 08:57 UTC](https://community.dhis2.org/t/dynamic-days-since-last-event-calculation-in-pivot-table/72211 "2026-05-19T08:57:13Z")
Dear all, I’m trying to create a pivot table that shows the number of days since the last event created in a tracker capture program. The goal is to monitor whether maintenance is being performed periodically as intended, and to flag water points that are overdue for maintenance. I created a data element and used the… --- ## [PDF report out of tracker data](https://community.dhis2.org/t/pdf-report-out-of-tracker-data/72453)
**Author:** [@dkusiima](https://community.dhis2.org/u/dkusiima)\ **Replies:** 1\ **Last updated:** [19 May 2026 08:44 UTC](https://community.dhis2.org/t/pdf-report-out-of-tracker-data/72453 "2026-05-19T08:44:45Z")
Hello everyone, I just completed an assessment and I would like to generate an automated pdf report of the results, without having to analyze them outside of DHIS2. Tried to use report builder but it seems to be throwing an error. Has anyone done this before? Any ideas on how it can be done? Thanks in advance --- ## [Flat file configuration issue (storageQuotaExceeded) in "Metadata Flat File Syncer tool"](https://community.dhis2.org/t/flat-file-configuration-issue-storagequotaexceeded-in-metadata-flat-file-syncer-tool/67087)
**Author:** [@pma](https://community.dhis2.org/u/pma)\ **Replies:** 7\ **Last updated:** [18 May 2026 10:33 UTC](https://community.dhis2.org/t/flat-file-configuration-issue-storagequotaexceeded-in-metadata-flat-file-syncer-tool/67087 "2026-05-18T10:33:29Z")
Hello, I’m trying to configure the dhis2-metadata\_flat\_file\_syncer tool but after following all the steps in the README file, I can’t get it to work. Once the backend is running and I open templates/index.html in my bro… --- ## [Survey Form - Public](https://community.dhis2.org/t/survey-form-public/72344)
**Author:** [@ramavat](https://community.dhis2.org/u/ramavat)\ **Replies:** 2\ **Last updated:** [14 May 2026 15:08 UTC](https://community.dhis2.org/t/survey-form-public/72344 "2026-05-14T15:08:13Z")
Hello, Can we conduct anonymous survey form for the feedback and can save all their responses in DHIS2. This survey form will be public and a link will be sent to all the participants who are suppose to submit the survey form. Can we have public form in DHIS2 considering we have authenticated platform. Will appreciat… --- ## [Challenge: Running dhis2 with jetty runner only](https://community.dhis2.org/t/challenge-running-dhis2-with-jetty-runner-only/72253)
**Author:** [@Pitsolu](https://community.dhis2.org/u/Pitsolu)\ **Replies:** 2\ **Last updated:** [14 May 2026 14:12 UTC](https://community.dhis2.org/t/challenge-running-dhis2-with-jetty-runner-only/72253 "2026-05-14T14:12:50Z")
Hello, I am trying to run dhis.war with jetty-runner.jar only. I’ve tried tomcat and it works fine. I’ve tried dhis-live-with-dependencies.jar but it does not work. I don’t want to run it with maven mvn tomcat:run on the repo. I think there should be a standalone method of running dhis really quick. This is all I… --- ## ["This URL is not a dhis2 server" Error When Accessing via Android Capture app](https://community.dhis2.org/t/this-url-is-not-a-dhis2-server-error-when-accessing-via-android-capture-app/72006)
**Author:** [@Algabid\_Adam](https://community.dhis2.org/u/Algabid_Adam)\ **Replies:** 15\ **Last updated:** [11 May 2026 11:45 UTC](https://community.dhis2.org/t/this-url-is-not-a-dhis2-server-error-when-accessing-via-android-capture-app/72006 "2026-05-11T11:45:07Z")
Hello everyone, i have a dhis2 server V 2.41 and im trying to connect on the capture V 3.3.1, then i get this error message “This URL is not a dhis2 server”, need help guys. --- ## [Relationship type in Tracker Program for Water Point / Technician management](https://community.dhis2.org/t/relationship-type-in-tracker-program-for-water-point-technician-management/72081)
**Author:** [@Mr\_jorge](https://community.dhis2.org/u/Mr_jorge)\ **Replies:** 3\ **Last updated:** [6 May 2026 11:03 UTC](https://community.dhis2.org/t/relationship-type-in-tracker-program-for-water-point-technician-management/72081 "2026-05-06T11:03:10Z")
Dear All. Evaluating DHIS2’s relational capabilities, particularly its ability to establish links between entities across different programs (such as technicians and water points) and to maintain a history of changes over time, like the reassignment of technicians. Additionally, is it possible to extract or analyze d… --- ## [User Account creation form - changes](https://community.dhis2.org/t/user-account-creation-form-changes/71830)
**Author:** [@ramavat](https://community.dhis2.org/u/ramavat)\ **Replies:** 2\ **Last updated:** [5 May 2026 16:11 UTC](https://community.dhis2.org/t/user-account-creation-form-changes/71830 "2026-05-05T16:11:34Z")
Is it possible to make the Account Expiration Date field mandatory when creating a user in DHIS2? How can we achieve this? --- ## [Can’t download selected person.](https://community.dhis2.org/t/can-t-download-selected-person/72118)
**Author:** [@sami.oracle10g](https://community.dhis2.org/u/sami.oracle10g)\ **Replies:** 1\ **Last updated:** [5 May 2026 15:14 UTC](https://community.dhis2.org/t/can-t-download-selected-person/72118 "2026-05-05T15:14:33Z")
I referred a person to another health facility (HF). When users from that HF log in and search for the person, the name appears in the search results. However, when they click on it in the mobile application, the following message appears: “Can’t download selected person.” dhis2: 2.41.0.1 Mobile application version: … --- ## [Validation Gap in DHIS2 Tumor Stage Entry Compared to IARC Quality Checks](https://community.dhis2.org/t/validation-gap-in-dhis2-tumor-stage-entry-compared-to-iarc-quality-checks/71475)
**Author:** [@duserik](https://community.dhis2.org/u/duserik)\ **Replies:** 8\ **Last updated:** [5 May 2026 14:15 UTC](https://community.dhis2.org/t/validation-gap-in-dhis2-tumor-stage-entry-compared-to-iarc-quality-checks/71475 "2026-05-05T14:15:06Z")
Hi @Stephano I was testing the Tumor stage, by trying to enter the values on the screenshot, and while checking it shows that I have entered a “Rare Basis” & “Rare Age Topography” and I think we are using the IARC Quality Controls, but when trying to validate the same data I entered in DHIS2, the Checking was valid, no… --- ## [Dashboard share access issue](https://community.dhis2.org/t/dashboard-share-access-issue/72105)
**Author:** [@Mr\_jorge](https://community.dhis2.org/u/Mr_jorge)\ **Replies:** 5\ **Last updated:** [4 May 2026 14:30 UTC](https://community.dhis2.org/t/dashboard-share-access-issue/72105 "2026-05-04T14:30:20Z")
Hi everyone, I’m currently experiencing issues with dashboard access. I have properly configured user roles and user groups, and I’ve granted access to the dashboard at both the user group and individual levels. However, despite these configurations, users are still unable to view the visualizations, as shown in the i… --- ## [Countif Program rule function](https://community.dhis2.org/t/countif-program-rule-function/71461)
**Author:** [@Mr\_jorge](https://community.dhis2.org/u/Mr_jorge)\ **Replies:** 2\ **Last updated:** [4 May 2026 08:50 UTC](https://community.dhis2.org/t/countif-program-rule-function/71461 "2026-05-04T08:50:59Z")
Dear all, I need help with a complicated program rule. I need DHIS2 to check whether 3 to 4 criteria are met and then count that as 1. This needs to happen across multiple sections within the event, with each section summed up to make a total. I’ve been struggling to find a solution. I heard that d2:condition might w… --- ## [Tracker app is not updating the program Indicators](https://community.dhis2.org/t/tracker-app-is-not-updating-the-program-indicators/71557)
**Author:** [@saalam](https://community.dhis2.org/u/saalam)\ **Replies:** 3\ **Last updated:** [4 May 2026 03:07 UTC](https://community.dhis2.org/t/tracker-app-is-not-updating-the-program-indicators/71557 "2026-05-04T03:07:22Z")
I have created Nutrition Child registration/Screening tracker program and program Indicators. it worked well, but after updating/change made in Vaccination dropdown, referral and covered in Child screening stage. we can see and enter data in tracker app, now the tracker data in not updating the child screeing program i… --- ## [Capture app shows Data Element UIDs instead of names in mandatory field errors set by program rules](https://community.dhis2.org/t/capture-app-shows-data-element-uids-instead-of-names-in-mandatory-field-errors-set-by-program-rules/70823)
**Author:** [@Kenyuri](https://community.dhis2.org/u/Kenyuri)\ **Replies:** 5\ **Last updated:** [27 April 2026 06:49 UTC](https://community.dhis2.org/t/capture-app-shows-data-element-uids-instead-of-names-in-mandatory-field-errors-set-by-program-rules/70823 "2026-04-27T06:49:28Z")
Hello DHIS2 Community, We are experiencing an issue with error messages in the Capture app related to program rule-enforced mandatory fields. We have program rules configured with the “Make Field Mandatory” action, whic… --- ## [Data approval visualization](https://community.dhis2.org/t/data-approval-visualization/60420)
**Author:** [@mugisha\_alain](https://community.dhis2.org/u/mugisha_alain)\ **Replies:** 5\ **Last updated:** [24 April 2026 15:48 UTC](https://community.dhis2.org/t/data-approval-visualization/60420 "2026-04-24T15:48:24Z")
hello everyone, i have this question is it possible to create a dashboard showing data or dataset that is waiting to be approved,approved,ready to be approved. like showing all this status before navigating to the data … [Previous page](https://community.dhis2.org/c/support/8.md?page=2) [Next page](https://community.dhis2.org/c/support/8.md?page=4)